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About the Role

Provide excellent customer service to hotel guests by ensuring rooms are fully stocked, clean, and inviting, addressing guest queries, and ensuring a pleasant and comfortable stay.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, and correct maintenance and use of equipment.
• Be familiar with all hotel services, features, local attractions, and activities, to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, and empty trash containers.
• Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
• Inspect the condition of bathrobes and replace soiled/damaged ones.
• Remove laundry bags and slips, dirty bed linen, and make up the bed with clean linen.
• Clean closets and door tracks on check-out rooms, removing dust and debris.
• Ensure correct amount and placement of hangers, extra blanket/pillow, and a luggage rack.
• Open all drawers/doors in check-out rooms and remove items left by previous guests.
• Check under bed(s), chairs, and sofa for debris and remove if present.
• Inspect the condition of all furniture for tears, rips, or stains; report any damage to the supervisor.
• Address guests’ queries (e.g. on additional services).
• Remove dust and debris from designated areas including all furniture, media, and accessories, and realign furniture to floor plan and replace missing items.
• Remove dust, smudges, and spills from the minibar; restock items and ensure it is plugged in and secured.

Requirements

• Ability to listen to, assess, and appropriately respond to information conveyed through speech.
• Ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
• Ability to subordinate one’s personal agenda in favor of working collaboratively with the team to achieve departmental goals.
• Ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• Ability to maintain confidentiality of guest information and pertinent Hotel data.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
• Must be able walk, stand and exert well placed mobility for up to eight (8) hours.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Must be flexible with scheduling.
• Employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Work Type

• Part Time

Experience Level

• 1 to 2 years previous experience in a similar position in a luxury hotel preferred

Education Level

• High school or equivalent preferred

Salary/Compensations

• $32.75 per hour

Benefits

• HealthSelect- Limited Medical Plan
• HealthSelect- Accidental Death & Dismemberment
• HealthSelect- Dental Plan
• HealthSelect- Short Term Disability
• Sick Pay
• PTO Accrual
• 8 Paid Holidays (Birthday included)
• Commuter Benefits
• Discounted Parking
• EOS Employee Rates plus 50% off F&B and Retail
• Employee discounts in Pescatore Restaurant
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events
• Discounts on Offsite Parking and Work Safety Shoes

About the Company

• Hotel Zoe is an inspired boutique hotel located at Fisherman's Wharf, known for its unbeatable location, award-winning service, and outstanding cuisine.
• As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.