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About the Role

Cobblestone Creek Country Club is seeking a driven Membership Director to lead prospecting, sales, and onboarding activities. This full-time role contributes to the success of the club and community within the fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Responsibilities

• Meets or exceeds stated sales, revenue, and retention goals.
• Leads and directs the marketing, membership, and communications team and overall strategy.
• Consistently interacts with members, prospects, coworkers, and management with a positive attitude and focus on a culture of hospitality, leadership, and mutual respect.
• Develops and executes marketing tactics and strategies to enhance brand awareness and communicate the membership marketing and sales plan.
• Drives content development and facilitates production of all membership-related materials.
• Conducts marketing activities such as community networking, Realtor relations, and participation in member events.
• Integrates with club leadership, Troon Corporate team, and CCCC Board and Committees; reports, tracks, and communicates results and data.
• Implements and manages a Customer Relationship Management (CRM) system and Membership Prospect and Sales Report.
• Leads a sales journey to connect potential members to CCCC and new members to the CCCC lifestyle.
• Oversees all membership paperwork related to sales, upgrades, downgrades, and resignations.
• Leads the content, production, packaging, and delivery of a thorough and accurate onboarding for every new member.
• Acts as a supportive team player who actively contributes in staff meetings and communicates information to increase understanding of membership goals, policy changes, and activities.
• Develops and adheres to a departmental budget; monitors and takes corrective action as necessary to attain budget goals.

Requirements

• Bachelor's degree in Marketing, Public Relations, Communications, or hospitality preferred; or a minimum of four years of experience in a related field.
• Country club experience preferred.

Skills

• Proficiency in Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Publisher.
• Excellent oral and written communication skills.
• Positive attitude, professional manner, and appearance in all situations.
• Strong organizational skills, including time management, attention to detail, and ability to self-start.
• Ability to multi-task and produce high-quality results.
• Familiarity with budget development, fiscal management, strategic planning, and marketing strategies.
• Team player with the ability to work cooperatively with other departments, committees, and boards to attain club goals.

Location

• Victor, NY

Work Type

• Full-time

Education Level

• Bachelor's degree in Marketing, Public Relations, Communications, or hospitality preferred
• Minimum of four years of experience in a related field

Salary/Compensations

• $60,000.00 - $70,000.00 annually

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence
• Eligibility for Commissions

About the Company

• Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.
• With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.
• Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.
• Learn more at www.troon.com.