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About the Role

The Implementation Manager oversees the on-time, on-budget delivery of the Moveworks platform to meet customer goals. This involves leading projects using best practices, collaborating with customer and partner teams, ensuring governance, and managing risks and issues. The role requires assembling and leading project resources, tracking progress, and managing deviations.

Responsibilities

Lead customers through the initial implementation of Moveworks and new product offerings, often with a services partner.
Manage engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
Help customers identify, map, build, and launch agentic workflows that drive business value.
Provide change management best practices for successful adoption and organizational readiness.
Collaborate with Sales, partners, and customers to understand engagement details, challenges, and value.
Align deliverables with customer goals.
Serve as the single point of contact to foster collaboration and customer agreement on solutions.
Mentor team members and partners to achieve deliverables and promote customer results.
Identify and resolve gaps between actual progress and the plan of record.
Champion customers by sharing field insights with the Product organization for design and development.
Partner with Customer Success Managers for a seamless transition to post-launch engagement and support.

Requirements

Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
4+ years of progressive experience leading software implementations (SaaS preferred) with enterprise customers, or equivalent education/experience.
Project management experience including scope control, budgeting, estimating, and resource management.
Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly.
Process-focused with strong problem-solving ability.
Experience building strong internal and external relationships, including with senior-level executives.
Creativity with comfort running projects independently.
Experience driving complex issues through analysis and resolution.
Experience working collaboratively across cross-functional teams.
Diplomatic, tactful, and poised under pressure.
Ability to travel up to 25% of the time.

Skills

AI integration
Workflow automation
SaaS implementation
Project management
Scope control
Budgeting
Estimating
Resource management
Technical problem-solving
Cross-functional collaboration
Relationship building

Location

AMS - North America and Canada

Work Type

Flexible
Remote

Experience Level

4+ years progressive experience leading software implementations

Education Level

Bachelor's degree

Salary/Compensations

$116,400 - $192,100

Benefits

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs

About the Company

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce by enabling employees to converse with business systems through natural language to find answers and automate tasks.
The platform is powered by advanced LLMs, proprietary models, and a sophisticated Agentic AI platform, transforming how work gets done.
Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies.
Recognized on the Forbes Cloud 100 and AI 50 lists, Fast Company’s 2025 Most Innovative Companies, and Inc’s Best in Business.
Moveworks was acquired by ServiceNow in December 2025, combining ServiceNow’s workflow automation with Moveworks’ Reasoning Engine and natural language capabilities.
ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, with a mission to make the world work better for everyone.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.