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About the Role

The Senior Manager, Manufacturing, Test & Service Engineering leads engineering functions supporting production, test, installation, service, and repair of Hidden Level products. This role ensures processes, tools, documentation, and technical resources are in place for effective scaling and is accountable for the technical transition of products from development into production and their lifecycle support.

Responsibilities

Lead the Manufacturing Engineering function supporting hardware products from new product introduction through full-rate production.
Own manufacturing readiness and production engineering activities for new products, revisions, and engineering changes.
Ensure effective development, maintenance, and continuous improvement of manufacturing processes, routings, work instructions, assembly methods, tooling, fixtures, and production test processes.
Partner with Development Engineering Teams to support designed for manufacturability, assembly, testability, and serviceability.
Participate in Design for Manufacturing, Assembly, Test, and Service (DFM/DFA/DFT/DFS) reviews.
Establish manufacturing readiness criteria and ensure required documentation, tooling, equipment, software, training, and test capability are available prior to production release.
Support configuration management and Engineering Change Order implementation.
Analyze production constraints, defects, test failures, and process variation and implement sustainable corrective actions.
Support capacity and production planning through analysis of labor content, equipment capacity, test capacity, takt time, cycle time, and process constraints.
Partner with Supply Chain and suppliers on manufacturing issues involving PCBAs, mechanical assemblies, components, and other critical hardware.
Own the manufacturing readiness and lifecycle management of manufacturing tooling, fixtures, test equipment, and associated technical documentation.
Develop and improve production test strategies that efficiently verify product performance while maintaining appropriate quality controls.
Ensure test stations, fixtures, and tooling are scalable, maintainable, calibrated where required, and appropriately controlled.
Identify opportunities to automate manufacturing and test processes.
Establish standard methods for troubleshooting production failures and capturing failure information.
Work with Engineering teams to improve diagnostic capability and reduce time to isolate manufacturing defects.
Establish and lead technical processes supporting depot repair, field returns, troubleshooting, refurbishment, and product service activities.
Establish and maintain a structured service and depot triage process.
Establish tiered troubleshooting and escalation processes for units that cannot be resolved through initial triage.
Ensure troubleshooting guides, diagnostic procedures, repair instructions, test procedures, and service documentation are developed and maintained.
Establish repair and disposition criteria for known failure modes.
Establish standardized failure codes, repair codes, and service data collection practices.
Drive improvements in diagnostic coverage and serviceability by translating recurring failure modes and service data into actionable feedback.
Own the field validation, documentation, and lifecycle management of specialized deployment/installation tools, fixtures, test equipment, and installation aids.
Define standardized deployment/installation tool kits/BOMs.
Develop and control installation procedures, assembly instructions, torque requirements, cable/connector practices, sensor alignment methods, mounting methods, and other engineering-controlled installation requirements.
Develop and maintain configuration-controlled installation, commissioning, troubleshooting, acceptance test, tooling, and training documentation.
Establish installer qualification requirements, technical boundaries, required installation evidence, and escalation criteria.
Provide engineering escalation for deployment/installation issues.
Define how as-deployed hardware configuration, serial numbers, firmware/software versions, modifications, and other configuration attributes are captured and maintained.
Support root cause investigations for significant or recurring field failures.
Partner with Quality to investigate manufacturing and field failures using structured root cause and corrective action methodologies.
Support Nonconformance, Material Review Board, Corrective Action, and Preventive Action processes.
Analyze manufacturing and service data to identify recurring failure modes, systemic issues, and improvement opportunities.
Drive Lean and continuous improvement initiatives across manufacturing and service engineering.
Establish standardized work and engineering controls that reduce process variation and improve repeatability.
Support Hidden Level’s ISO 9001 Quality Management System and applicable configuration, documentation, and process-control requirements.
Ensure manufacturing and service engineering processes generate appropriate objective evidence and traceability.
Ensure manufacturing and service processes are appropriately represented within Hidden Level's enterprise systems and production workflows.
Partner with Operations, Supply Chain, Quality, Configuration Management, and IT on integration of engineering processes with Deltek Costpoint MRP, shop-floor execution, PLM, and related systems.
Develop dashboards and metrics that provide visibility into manufacturing and service performance.
Use operational data to prioritize engineering resources and continuous improvement activities.
Build, develop, and lead a high-performing Manufacturing & Service Engineering organization.
Establish clear roles, responsibilities, priorities, and technical ownership across the team.
Develop engineering standards and repeatable processes that enable Hidden Level to scale.
Balance production support, service support, new product introduction, and longer-term process improvement priorities.
Develop staffing, tooling, equipment, and capital requirements necessary to support production and service growth.
Coach engineers and technicians in structured problem solving, root cause analysis, manufacturing engineering, and troubleshooting methodologies.
Establish strong working relationships across Operations, Engineering, Quality, Supply Chain, Configuration Management, Programs, Deployment, and Customer Service.
Serve as an escalation point for significant manufacturing and service-related technical issues.

Requirements

Bachelor's degree in mechanical engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, Systems Engineering, or a related technical discipline.
7+ years of experience in manufacturing engineering, hardware engineering, production engineering, service engineering, or related technical operations.
7+ years of experience leading engineers in a manufacturing environment.
Demonstrated experience supporting the transition of complex hardware products from engineering development into production.
Experience developing manufacturing processes, work instructions, tooling, fixtures, and production test methods.
Strong troubleshooting and root cause analysis experience involving complex electromechanical or electronic systems.
Experience supporting engineering changes and configuration-controlled hardware.
Demonstrated ability to use manufacturing and service data to identify problems and drive measurable improvements.
Strong cross-functional leadership and communication skills.
Ability to operate effectively in a fast-growing environment where production systems and organizational capabilities are being developed concurrently.
Experience with radar, RF, aerospace, defense, telecommunications, or other complex electronic hardware.
Master's degree in systems engineering (Preferred).
Experience with printed circuit board assemblies and electronics manufacturing (Preferred).
Experience supporting depot repair, RMA, field service, or product lifecycle support operations (Preferred).
Experience with ERP/MRP and product lifecycle management systems; Deltek Costpoint experience is beneficial (Preferred).
Experience with Lean Manufacturing, Six Sigma, or structured continuous improvement methodologies (Preferred).
Experience working within an ISO 9001-certified Quality Management System (Preferred).
Familiarity with DoD manufacturing environments and applicable FAR/DFARS requirements (Preferred).
Experience developing automated test systems, diagnostic tools, or manufacturing software (Preferred).
Experience scaling manufacturing operations from low-rate production toward significantly higher production volumes (Preferred).
U.S. citizens only.
Must be able to obtain and maintain a U.S. Government Security Clearance, if required.

Skills

Manufacturing Engineering
Hardware Engineering
Production Engineering
Service Engineering
Technical Operations
Leadership
Product Transition
Process Development
Work Instructions
Tooling
Fixtures
Production Test Methods
Troubleshooting
Root Cause Analysis
Electromechanical Systems
Electronic Systems
Engineering Changes
Configuration Management
Data Analysis
Continuous Improvement
Cross-functional Leadership
Communication
Radar
RF
Aerospace
Defense
Telecommunications
Printed Circuit Board Assemblies
Electronics Manufacturing
Depot Repair
RMA
Field Service
Product Lifecycle Support
ERP/MRP Systems
Product Lifecycle Management (PLM) Systems
Deltek Costpoint
Lean Manufacturing
Six Sigma
ISO 9001
Automated Test Systems
Diagnostic Tools
Manufacturing Software

Location

East Syracuse, NY (Onsite)

Work Type

Onsite
Full-time

Experience Level

Senior
7+ years in manufacturing/hardware/production/service engineering
7+ years leading engineers in a manufacturing environment

Education Level

Bachelor's degree in a related technical discipline
Master's degree in systems engineering (Preferred)

Salary/Compensations

$134,000 to $175,000 annually

Benefits

Health insurance
Paid parental leave
Flexible time off
401(k) with employer contributions
Life insurance
Disability insurance
Potential stock options

About the Company

Hidden Level is building the future of airspace awareness through cutting-edge RF sensing technology.
Our mission is to make the world safer—whether it’s protecting troops, securing infrastructure, or enabling smarter cities.
We design, manufacture, and deploy advanced sensor systems that deliver real-time insights for defense and commercial applications.

Equal Opportunity

Hidden Level is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity, age, veteran status, disability, or any other status protected by applicable federal, state, or local law.