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About the Role
As an ADC Donor Greeter, you will be the first point of contact for donors, processing donated goods to support Goodwill's mission of elevating people, community, and planet. Your work directly contributes to creating opportunities and strengthening communities.
Responsibilities
- Welcome and assist donors with unloading and bringing donations into the donation center
- Accurately record donations using established tracking and reporting procedures
- Sort donated goods into appropriate containers and categories for processing and transportation
- Properly label carts, containers, and equipment used in donation handling
- Sort, test, clean, and prepare donated merchandise for quality review and resale
- Assist with loading and unloading merchandise, donations, and equipment as needed
- Follow all safety procedures when handling donations, merchandise, and equipment
- Greet donors and customers with a friendly and enthusiastic attitude
- Create a welcoming experience that encourages continued community support
- Assist donors with questions and provide information about Goodwill's mission and services
- Address concerns professionally and respectfully while following organizational policies
- Serve as a positive ambassador for Goodwill of the Finger Lakes in every interaction
- Maintain clean, safe, and organized donation and work areas
- Assist with housekeeping and facility upkeep, including interior and exterior spaces
- Support teammates and contribute to a positive workplace culture
- Participate in cross-training opportunities and perform additional duties as assigned
Requirements
- High school diploma or GED preferred
- Previous retail, customer service, warehouse, donation center, or processing experience preferred, but not required
- Strong communication and interpersonal skills
- Basic math and recordkeeping skills
- Ability to work independently and as part of a team
- Commitment to safety, organization, and quality standards
- Positive attitude and willingness to learn new skills
- Ability to adapt to a variety of responsibilities throughout the day
- Must have open and flexible availability
- Willingness to work evenings, weekends, and holidays is required
- Standing and walking for extended periods throughout the shift
- Frequent lifting, carrying, pushing, and pulling of donated items and equipment
- Regular bending, reaching, crouching, kneeling, and other physical movements associated with donation handling and merchandise processing
- Ability to safely move merchandise and donations of varying sizes and weights
- Frequent indoor and outdoor work in varying weather conditions
- Ability to load, unload, sort, test, and clean donated items safely and efficiently
Skills
- Communication skills
- Interpersonal skills
- Math skills
- Recordkeeping skills
- Customer service skills
Location
- Finger Lakes
Work Type
- Full-time
- Onsite
Experience Level
- Preferred experience in retail, customer service, warehouse, donation center, or processing
Education Level
- High school diploma or GED preferred
About the Company
- Goodwill of the Finger Lakes' mission is to elevate people, community, and planet for a good today and a better tomorrow.
- We value teamwork, respect, and growth, and we are committed to living our BLUE values every day.
- Your work matters; every item processed, customer helped, and shift worked supports our mission.
Equal Opportunity
- Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.