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About the Role
Lead a team of Relationship Managers responsible for large corporate clients, providing coaching, guidance, and strategic direction. Directly manage select key client relationships and drive payments optimization strategies.
Responsibilities
- Lead, mentor, and develop a team of Relationship Managers, empowering them to deliver exceptional service and results.
- Set clear performance expectations, provide regular feedback, and support professional development.
- Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives.
- Foster collaboration and knowledge sharing within the team and across the wider GCB TMT organization.
- Support Relationship Managers in complex negotiations, client retention strategies, and consulting engagements.
- Contribute to the strategic direction of the GCB TMT organization by identifying opportunities for cross-team collaboration and process improvement.
- Directly manage select high-value client relationships as needed, driving payments optimization and business growth.
- Partner with internal departments and business partners to deliver high-quality client support.
- Champion process improvements and new product offerings.
- Ensure the team is equipped with the latest industry knowledge and educational resources.
Requirements
- Minimum of 8 years of experience in relationship management or sales, with a strong emphasis on contract negotiation and team leadership.
- Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.
- Proven strategic thinking and execution skills, with experience managing complex projects and portfolios.
- Extensive experience working with C-suite clients, particularly in large Fortune 500 companies.
- Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups.
- In-depth knowledge of the payment processing industry, acquiring, and/or merchant services.
- Proficiency in computer software systems, including word processing, spreadsheets, and databases.
- Exceptional verbal and written communication skills.
- Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.
- Active Industry wide engagement within recognized bodies such Payments Ed, AFP, MAG & MRC.
- Willingness and ability to travel nationally up to 30% annually.
- Subject to Section 19 of the Federal Deposit Insurance Act, contingent on review of criminal conviction history.
Skills
- Talent discovery and development
- Client management
- Results-driven
- Team leadership
- Strategic thinking
- Contract negotiation
- Performance management
- Portfolio management
- Collaboration
- Influencing
- Payment processing industry knowledge
- Acquiring knowledge
- Merchant services knowledge
- Computer software proficiency (word processing, spreadsheets, databases)
- Verbal communication
- Written communication
- Time management
- Prioritization
- Meeting deadlines
Experience Level
- 8+ years of experience
Education Level
- CPFPP accreditation welcomed
Benefits
- Competitive total rewards package
- Base salary
- Commission-based pay
- Discretionary incentive compensation (cash and/or forfeitable equity)
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients.
- Our history spans over 200 years, and we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.
- J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets.
- The team of experts tackles complex challenges at every stage of the payment lifecycle.
- Industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
- Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments is the largest processor of USD payments, with a daily transaction volume of $10 trillion.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans