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About the Role

As a Softline Processor at Goodwill of the Finger Lakes, you will play a key role in preparing donated apparel, shoes, and accessories for retail stores, contributing to great shopping experiences and supporting community programs. This role requires an eye for style, quality, and detail.

Responsibilities

• Sort and assess softline items such as clothing, shoes, accessories, and other textiles based on quality and brand standards.
• Hang, tag, and label merchandise accurately using production and pricing systems.
• Build and demonstrate ongoing knowledge of apparel brands, trends, and softline merchandise.
• Meet daily and bi-weekly production goals by efficiently processing donated items.
• Maintain a friendly, welcoming, and helpful attitude with customers and team members.
• Greet customers warmly and assist in addressing concerns courteously and respectfully, in line with retail policies.
• Act as a positive, supportive team member by sharing ideas and communicating concerns with coworkers and leadership.
• Maintain clean, stocked, and well-organized workstations and request supplies as needed.
• Help keep the interior and exterior of the store clean, safe, and organized.
• Perform additional duties and cross-train in other areas as assigned.

Requirements

• Ability to read, understand, and complete production documentation.
• Clear communication skills for working with customers and teammates.
• Willingness to learn, accept feedback, and contribute to team success.
• Must have open and flexible availability.
• Willingness to work nights, weekends, and holidays is required.
• Standing and walking for extended periods.
• Frequent bending, reaching, crouching, kneeling, and lifting.
• Regular lifting, pushing, and pulling of items (up to 25 lbs frequently, heavier with assistance).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Skills

• Apparel brands
• Trends
• Softline merchandise
• Production systems
• Pricing systems
• Customer service

Location

• Retail store environment
• Donation processing area

Work Type

• Full-time
• Part-time

Experience Level

• Entry level

Education Level

• High school diploma or GED preferred

Salary/Compensations

• Sales production goal is $8,000 every two weeks for a standard 37.5-hour workweek.
• 20 hours/week: $4,267 every two weeks
• 25 hours/week: $5,333 every two weeks
• 30 hours/week: $6,400 every two weeks
• 37.5 hours/week: $8,000 every two weeks
• Eligible for production incentive program

About the Company

• Goodwill of the Finger Lakes' mission is elevating people, community, and planet for a good today and a better tomorrow.
• Values teamwork, respect, and growth.
• Committed to living BLUE values every day.
• Supportive, values-driven environment.

Equal Opportunity

• Goodwill of the Finger Lakes is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.