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About the Role

As a Sales Floor Team Member, you’ll play an important role in keeping our stores welcoming, organized, and fully stocked while providing outstanding customer service. Your work helps support programs and services that strengthen our community and create opportunities for the people we serve.

Responsibilities

• Efficiently stock the sales floor with newly processed merchandise, fitting room returns, and new goods
• Merchandise and organize products to create an appealing shopping experience
• Conduct ongoing quality checks to ensure merchandise is clean, presentable, and ready for sale
• Remove merchandise from the sales floor as needed to maintain quality standards and proper inventory rotation
• Greet customers warmly and enthusiastically, providing assistance with locating and selecting merchandise
• Address customer questions and concerns in a courteous and respectful manner, seeking support from leadership when needed
• Operate the cash register, accurately process transactions, and properly package merchandise
• Promote Goodwill's Round-Up Program
• Maintain an accurate cash drawer and follow all cash-handling procedures
• Keep the sales floor, displays, work areas, and facilities clean, safe, and organized
• Crosstrain in other store functions and perform additional duties as assigned
• Enjoy interacting with people and creating a welcoming environment
• Demonstrate professionalism and respect in every customer interaction
• Take pride in providing excellent service and supporting our mission
• Work collaboratively to ensure customers have a positive shopping experience

Requirements

• High school diploma or GED preferred
• Previous retail or customer service experience preferred, but not required
• Ability to work independently and as part of a team
• Commitment to providing exceptional customer service
• Willingness to learn new skills and contribute to a positive workplace culture
• Open and flexible availability preferred
• Willingness to work evenings, weekends, and holidays is required
• Standing and walking for extended periods throughout the shift
• Frequent bending, reaching, stocking, and merchandising activities
• Regular lifting, carrying, pushing, and pulling of merchandise
• Ability to move merchandise and fixtures safely throughout the store

Skills

• Interpersonal skills
• Communication skills

Location

• Retail store environment

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Education Level

• High school diploma or GED preferred

About the Company

• Our mission is elevating people, community, and planet for a good today and a better tomorrow.
• We value teamwork, respect, and growth, and we are committed to living our BLUE values every day.
• Every item you process, every customer you help, and every shift you work supports our mission of elevating people, community, and planet for a good today and a better tomorrow.
• If you’re looking for meaningful work in a supportive, values‑driven environment, you’ll find it here.

Equal Opportunity

• Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.