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About the Role
We are seeking a Senior Technology Product Manager to define, drive, and execute the reliability and platform strategy for an SRE team that spans three major Marketing departments. You will own a complex portfolio of technical products operating across Booking.com's internal platform, AWS, and GCP, managing integrations with external partners. This role requires exceptional technical fluency and stakeholder management to ensure massive, high-throughput marketing systems remain resilient, performant, and scalable by applying modern SRE and multi-cloud architectural principles. Success requires balancing aggressive customer acquisition goals with strict infrastructure reliability and cost-optimization requirements.
Responsibilities
- Own and set the long-term reliability and architecture strategy for marketing infrastructure spanning internal, AWS, and GCP environments.
- Define the north star vision for platforms and tooling related to failover strategies, capacity management, chaos engineering, observability, incident management, and resilience automation.
- Align strategic priorities across three distinct Marketing departments, balancing customer acquisition goals with reliability and cost optimization.
- Formulate a cohesive strategy for third-party partnerships, mapping how whitelabel sites, ad networks, and social media APIs integrate securely and seamlessly with core platforms.
- Own team-level objectives and contribute to overall track strategy, acting as fluent spokesperson across organizational boundaries.
- Define measurable Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to track performance across all marketing channels.
- Manage error budgets to quantify allowable risk and align engineering velocity with business expectations.
- Champion chaos engineering practices by intentionally introducing failures to validate system resilience and fault tolerance.
- Lead blameless post-mortems following incidents to drive lasting architectural improvements and reduce mean time to resolve (MTTR).
- Advocate for reliability culture and drive adoption of best practices, empowering teams to take shared responsibility.
- Manage long-term roadmaps with significant technical, organizational, and product complexity across multiple teams.
- Build products and capabilities that allow engineers to design, deploy, and operate reliable services with minimal friction, focusing on failover, capacity, and chaos testing validation.
- Partner with Engineering Managers and Directors to make complex build, buy, or partner decisions.
- Understand technical intricacies of deploying scalable, fault-tolerant architectures across AWS and GCP.
- Embed technical debt repayment into roadmaps, framing infrastructure upgrades as strategic investments to leadership.
- Manage multi-tenant architectures and data pipelines, ensuring secure, performant data synchronization between Booking.com and advertising partners.
- Evaluate third-party vendors and API partners across scalability benchmarks, security posture, and integration effort.
- Manage the technical lifecycle of external integrations (PPC, mobile app installs, whitelabels), understanding data flows, REST/HTTP methods, and JSON payloads.
- Oversee data lineage and API versioning/deprecation strategies to prevent silent breakages or cascading failures.
- Ensure external marketing integrations remain resilient through rigorous testing and monitoring.
- Define KPIs for failover, capacity, and chaos testing tooling adoption and effectiveness.
- Identify and explain choice of primary metrics, supporting metrics, and counter-metrics for system health.
- Optimize cloud spend without degrading performance by tracking cost allocation and defining performance budgets.
- Leverage distributed tracing, telemetry, and high-cardinality observability tools for fast root cause analysis.
- Understand solid hypothesis formation, sample size, p-value, test power, and sophisticated experimentation techniques.
- Deal with ambiguous and complex data where proxy metrics might be needed.
- Represent SRE team's work up to Senior Director/Leadership Team level.
- Translate complex technical concepts into clear business impacts for non-technical stakeholders.
- Gather and integrate stakeholder requirements independently, handling challenging stakeholders and conflicting priorities.
- Manage stakeholder expectations with timely, concise, clear progress updates across different mediums.
- Identify risks, dependencies, and technical constraints early, planning for mitigations.
- Actively contribute to Product Management craft community inside and outside the track.
- Participate in Product craft Working Groups (Recruitment, Learning & Development, Promotions).
- Serve as interviewer for (S)PM roles across the organization.
- Mentor junior PMs and advocate for strong reliability culture.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field; MBA or equivalent experience is a plus.
- Machine learning experience.
- Experience with multiple customer research techniques (interviews, surveys, analytics, story mapping).
Skills
- Technical fluency
- Stakeholder management
- SRE principles
- Multi-cloud architectural principles
- Chaos engineering
- Observability
- Incident management
- Resilience automation
- Whitelabel solutions
- APIs
- Digital advertising
- PPC campaigns
- Mobile app installs
- Social media platforms
- AWS
- GCP
- Data lineage
- API versioning
- REST/HTTP methods
- JSON payloads
- Distributed tracing
- Telemetry
- High-cardinality observability tools
- Hypothesis formation
- Experimentation techniques
Location
- Remote
Work Type
- Hybrid working
- Flexible working arrangements
Experience Level
- Senior
Education Level
- Bachelor's degree in Computer Science, Engineering, or related field
Benefits
- Annual paid time off
- Generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year
- Automatic Genius Level 3 status
- Booking.com wallet credit
About the Company
- At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere.
- Through our products, partners and people, we make it easier for everyone to experience the world.
Equal Opportunity
- Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
- We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
- We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.