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About the Role

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise. This is a level-agnostic posting designed to recruit Technician candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
Identify and explain the Rivian product line, EV framework, tools, and accessories.
Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
Conduct road tests to ensure the quality of repairs.
Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
Identify areas of improvement and provide feedback to senior technicians or leadership.
Support service campaigns and containment initiatives.
Ensure that all work and technical notes are properly documented for internal and external use.
Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
Communicate with a high level of professionalism in customer-facing situations.
Stay current with technical skills and complete required training.
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Requirements

High School Diploma, GED, or other recognized high school equivalency credential preferred
Proficient in using hand tools and power tools.
Must be at least 21 years old.
Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
Ability to drive a non-commercial truck and trailer is preferred.
Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
Proficient with laptops or computers in Windows or Mac environments.
Strong organizational skills, attention to detail, and an eagerness to learn.
Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
Ability to read and speak fluent English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Hands-on work experience in an automotive shop is highly preferred.
A background in electric vehicle (EV) or hybrid repair is considered a plus.
Experience in start-up environments is preferred.
Experience with parts departments, billing, and work order management systems is preferred.

Skills

Automotive repair
Electric vehicle (EV) or hybrid repair
Parts departments
Billing
Work order management systems
Hand tools
Power tools
Laptops or computers in Windows or Mac environments
Organizational skills
Attention to detail
Eagerness to learn
Reading and speaking fluent English

Location

Remote
Traveling to various locations

Work Type

40-hour work week
Weekends
Holidays
Early morning shifts
Evening shifts
Overnight hours

Experience Level

Entry-level
Career technicians
Various seniority levels

Education Level

High School Diploma
GED
Recognized high school equivalency credential

Salary/Compensations

$31.25- $45.22 per hour for New York based applicants
Potential for annual performance bonus

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Rivian’s 401(k) Plan
Employee Stock Purchase Program

About the Company

Rivian is on a mission to keep the world adventurous forever.
We build emissions-free Electric Adventure Vehicles.
We constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
Candidate Personal Data may be collected, used and disclosed for various purposes including tracking interactions with the recruiting system, carrying out, analyzing and improving the application and recruitment process, establishing an employment relationship, complying with legal obligations, recordkeeping, ensuring network and information security, preventing fraud, and as otherwise required or permitted by applicable law.
Candidate Personal Data may be shared with internal personnel, Rivian affiliates, and Rivian’s service providers.
Candidate Personal Data may be transferred or stored internationally, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.
AI does not make hiring decisions; qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans.
Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time.
We are currently not accepting applications from third party application services.