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About the Role

The Airport Operations Quality Assurance Analyst monitors and improves operational compliance across airport and ground handling activities. This role supports operational excellence through trend analysis, corrective action tracking, procedural reviews, quality assurance audits, and continuous improvement initiatives. It requires strong analytical capabilities to interpret data, identify trends, assess risk, and provide data-driven recommendations.

Responsibilities

Analyze operational performance, safety and inspection data to identify trends, recurring discrepancies, procedural non-compliance, emerging operational risks and procedural improvement opportunities.
Develop and maintain QA dashboards, KPI monitoring, compliance metrics, and trend reports using reporting tools such as Excel, Google sheets, Tableau, Power BI, or similar.
Collaborate with Process and Training departments to identify procedural gaps and recommend targeted improvement initiatives.
Utilize KPI-driven metrics to monitor operational and safety performance.
Conduct operational quality assurance audits and inspections across Porters network, including Station start-up inspections and vendor oversight.
Monitor compliance with Porter Airport Operations Standards, Company policies and SOPs, Transport Canada regulations, IOSA and ISAGO requirements, and Safety Management System (SMS) requirements.
Prepare detailed audit reports, corrective action plans (CAPs), and compliance summaries.
Track and follow up on corrective and preventive actions to ensure timely closure and effectiveness.
Support investigations relating to operational irregularities, aircraft damage, baggage discrepancies, loading deviations, or safety events.
Review operational procedures, manuals, checklists, and work instructions to ensure regulatory and operational compliance.
Actively participates in Porter’s Safety Management System (SMS), including reporting hazards and incidents, and promotes the Company’s Safety Policy.
Other duties as assigned.

Requirements

University degree and/or acceptable combination of education, training and/or related work experience.
Minimum of 3-5 years of experience in Quality assurance, Safety assurance, Data Analysis, or equivalent.
Demonstrated experience utilizing PMP and/or Lean Six Sigma principles.
Demonstrated knowledge and/or experience in quality management principles and quality assurance is preferred.
Strong analytical and critical thinking skills with the ability to interpret operational data, identify trends, determine root causes, and provide data-driven recommendations to improve compliance, safety, and operational performance.
Superior written and verbal communication skills.
Strong analytical and problem-solving skills.
Ability to adapt quickly to new situations, problem solve and affect positive change in a fast paced, dynamic environment.
Ability to travel across Porter’s network - Primarily Canada, USA, Mexico, Caribbean (25%-40% depending on operational requirement).
Flexibility and availability to work varied hours, including weekends, if required.
Able to obtain and hold all required security clearances, airport passes, and along with the ability to travel internationally (Canada, USA, Mexico, Caribbean).

Skills

Quality assurance
Safety assurance
Data Analysis
Excel
Google sheets
Tableau
Power BI
PMP
Lean Six Sigma
Quality management principles
Analytical skills
Critical thinking skills
Problem-solving skills
Communication skills

Location

Toronto Downtown Office

Work Type

Hybrid

Experience Level

3-5 years

Education Level

University degree
Certified Auditors are preferred (ISO/ASQ)

About the Company

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast Canadian network, the U.S., Mexico, the Caribbean and Central America.
Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.