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About the Role

Oversee the safe, compliant, and efficient execution of the airline’s day-of-operations, providing leadership and management of the System Operations Control team, including staffing, training, performance, and regulatory compliance.

Responsibilities

• Provide day-to-day administrative, functional, and technical direction to SOC team members.
• Develop, implement, and monitor standard operating procedures, maintaining all safety, regulatory, and corporate requirements.
• Lead and manage the SOC team to achieve operational integrity, full legal compliance, and sound decision-making.
• Liaise with external agencies such as Nav Canada, Transport Canada, ICAO, IATA, Transportation Safety Board of Canada, and airport operators.
• Liaise with internal stakeholders including Technical Operations, IT, Call Centre, Customer Relations, Revenue Management, Airport Operations, Flight Operations, and Inflight Service.
• Act as a technical SME for operational systems used in SOCC.
• Coordinate with IT/Solutions Delivery to ensure business requirements are met and challenges are communicated.
• Provide leadership and coaching to promote professional development and foster a strong, motivated team culture.
• Plan long-range work schedules to ensure adequate staffing for the SOC team.
• Monitor and measure staff performance through annual performance reviews.
• Analyze delays, cancellations, and irregular operations to initiate and coordinate preventative measures.
• Make effective scheduling decisions for resource planning.
• Ensure continuous improvement within the SOCC and promote high levels of operational decision-making.
• Participate in Porter’s Safety Management System (SMS), reporting hazards and incidents, and promoting the Company Safety Policy.
• Perform any other duties as assigned.

Requirements

• University Degree or equivalent work experience.
• Extensive knowledge of Airline Operations, including experience in a large-scale Airline or Airport Operations Centre environment.
• Minimum of 2 years Operations Centre leadership or management experience.
• Experience in Flight Dispatch or Crew Resources is considered an asset.
• Working knowledge of Section 705 of the Canadian Aviation Regulations.
• Extensive knowledge of airline-specific Operational Control software systems.
• Intuitive problem solver with outstanding analytical ability to make critical decisions.
• Proven ability to think clearly in high-pressure and technically complex situations.
• Strong people management skills with a proven track record of leading by example, coaching, and mentorship.
• Excellent oral and written communication skills in English.
• Ability to obtain and maintain security clearance (RAIC).
• Minimum of 5 years experience in an airline or airport operations centre (preferred).
• Experience in aircraft deployment and routing (preferred).
• Basic knowledge of Aircraft Systems and Minimum Equipment Lists (preferred).
• Completed FDMET and FDOPS exams are considered an asset (preferred).

Skills

• Concern for Safety
• Teamwork
• Passenger/Customer Service
• Initiative
• Results Focus
• Fostering Communication
• Exemplifying Integrity
• Inspiring Others
• People Leadership
• Leading Change

Location

• Toronto (Billy Bishop Toronto City Airport - YTZ)

Work Type

• Onsite

Experience Level

• Minimum of 2 years Operations Centre leadership or management experience
• Minimum of 5 years experience in an airline or airport operations centre (preferred)

Education Level

• University Degree or equivalent work experience

About the Company

• Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
• Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
• Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.