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About the Role

As a Mobile Case Manager, you will guide individuals through their recovery and return-to-work journey following a workplace injury. You’ll deliver personalized, empathetic, and face-to-face service, helping individuals achieve a sustainable return to work and life. Your focus will be on positively influencing and encouraging all parties to actively participate in the return-to-work process and take ownership of their actions.

Responsibilities

Facilitate face-to-face visits with injured workers, employers, and health professionals to support recovery and return-to-work plans.
Educate and guide stakeholders on the return-to-work process, legislative requirements, and available support services.
Attend medical reviews and collaborate with vocational providers to implement strategies for early intervention and successful outcomes.
Develop and monitor Work Plans (Service Plans) to achieve sustainable return-to-work goals.
Maintain accurate documentation to support evidence-based decisions and ensure compliance with claims management processes.

Requirements

Experience in Workers’ Compensation, Return to Work or Claims Management (essential)
Knowledge of the Return to Work Act, relevant legislation, and work health benefits (essential)
Strong customer service, communication, and interpersonal skills with a team-oriented mindset.
Ability to work autonomously and thrive in a dynamic, fast-paced environment.
A proactive and empathetic approach to supporting individuals through their recovery journey.
Current & valid drivers license

Skills

Customer service
Communication
Interpersonal skills
Team-oriented mindset
Autonomous work
Proactive approach
Empathetic approach

Location

Sydney
Newcastle

Work Type

Face-to-face
Flexible work arrangements
Hybrid work arrangements

Salary/Compensations

Competitive salary

Benefits

4 weeks annual leave
Up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!

About the Company

Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Gallagher has led with a commitment to sustainability and to support the communities where we live and work for over 95 years.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.

Equal Opportunity

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.