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About the Role

Lead a talented team of Private Client Account Managers and deliver exceptional service to our valued clients. Shape the future of client service excellence while driving business success. Empower your team to achieve greatness while ensuring clients receive high-quality, tailored solutions. Ideal candidates have prior experience working with high net worth and ultra high net worth clientele and a deep understanding of their unique risk profiles.

Responsibilities

Oversee a Private Client Service team that delivers efficient, high-quality service to both internal and external clients.
Support key sales initiatives, boost revenue retention, and enhance client satisfaction.
Improve client retention, achieve operating/margin targets, and elevate Gallagher’s value to clients and prospects.
Create a culture of performance, innovation, and continuous improvement.
Guide and develop your team through transparent feedback, continuous learning, and strong talent development.
Exchange ideas, resources, and best practices to advance team goals and deliver exceptional results.
Navigate competing priorities and pivot when needed to focus on what truly matters for clients and service teams.
Use Gallagher’s cutting-edge tools to enhance productivity and service quality.
Juggle multiple priorities with ease, ensuring deadlines are met and goals are exceeded.
Occasionally manage a book of business (no more than 20% of your time) to stay connected to the client experience.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
3+ years supervisory experience.
Appropriate licensing as required.
Prior experience designing and implementing productivity and client service improvements.
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment.
Keen understanding of professional and industry standards/practices.

Skills

Client service
Claims management
Supervisory experience
Productivity improvements
Client service improvements
Team leadership
Matrix environment management
Operational service delivery
Shared services
Professional standards
Industry practices

Experience Level

5+ years client service and/or claims management experience
10+ years client service and/or claims management experience
3+ years supervisory experience

Education Level

Bachelor's degree
High School degree/GED

Benefits

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning

About the Company

Gallagher helps clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.
We are backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met.
Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
We foster a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing.
We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.
We are dedicated to building an inclusive and authentic workplace.

Equal Opportunity

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)