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About the Role

The Tech Squad Digital Literacy Program provides technology training and digital inclusion services to help community members build confidence using computers, mobile devices, and online resources. This role involves delivering engaging, participant-centered technology instruction through individual coaching and group workshops, adapting to varying skill levels and needs.

Responsibilities

• Plan, develop, and deliver digital literacy curriculum, workshops, and one-on-one technology assistance.
• Design, update, and maintain instructional materials, lesson plans, presentations, handouts, and training resources.
• Deliver training to multilingual participants and collaborate with interpreters or bilingual staff.
• Support participants in developing practical technology skills using computers, smartphones, tablets, and online applications.
• Adapt instructional approaches to effectively engage participants with diverse backgrounds, abilities, and life experiences.
• Collaborate with program staff and community partners to coordinate services and support participant success.
• Maintain accurate attendance, participant progress, and program documentation.
• Promote digital inclusion by encouraging confidence, independence, and safe use of technology.
• Performs additional duties as assigned by supervisor.

Requirements

• Bachelor's degree in Computer Science or a related field preferred.
• Experience teaching or training older adults in technology, education, workforce, or community settings.
• Experience developing or adapting curriculum, lesson plans, workshops, or other learning materials.
• Strong communication and interpersonal skills, with the ability to explain technology to non-technical older adults in a clear, patient, and encouraging way.
• Experience working with diverse communities and creating an inclusive, respectful learning environment.
• Ability to facilitate both group training and one-on-one instruction, and work independently and collaboratively.

Skills

• Digital literacy instruction
• Curriculum development
• Technology assistance
• Communication skills
• Interpersonal skills
• Facilitation skills

Location

• Onsite

Work Type

• Full Time

Experience Level

• Not specified

Education Level

• Bachelor's degree preferred

Salary/Compensations

• $65,000 - $73,000 Annually (DOE)

Benefits

• Fully-Paid Medical and Dental Plans
• Health Reimbursement Card
• Paid Time Off (personal, vacation, and sick time)
• 403B with company match

About the Company

• Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives.
• Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults.
• Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve.
• Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Equal Opportunity

• This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.