Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As the Client Manager, you will ensure the delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction and apply your business insight and strong dedication to service to create depth in our client relationships. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment.

Responsibilities

• Manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
• Create effective client deliverables utilizing Gallagher’s resources and tools
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process with a target of 95% retention
• Resolve service-related issues independently, escalating concerns to more experienced team members when necessary
• Prepare RFPs, coordinate vendor responses, support negotiations, analyze proposal results, and develop client presentations
• Cross-solve with clients to communicate available Gallagher resources such as Pharmacy Practice, Retirement Services, HR Consulting, and Voluntary Benefits
• Guide and support new hires and account associates
• Complete internal professional development programs to understand the insurance industry and GBS processes
• Exemplify the highest ethical standards, promote ethical behavior, and uphold The Gallagher Way

Requirements

• Possess strong communication skills to build professional relationships with internal and external partners
• Understand the importance of deadlines and be open to constructive feedback
• Be adaptable and remain composed in an environment requiring balancing multiple priorities
• Actively seek to develop professional skills and improve efficiency
• Be innovative and aim to continuously improve processes
• Have a desire to learn Gallagher’s tools, systems, and shared resources
• Go the “Extra Mile” to achieve results that benefit the client, the Branch, and Gallagher
• Able and willing to travel approximately 25% of the time
• Working knowledge of Microsoft Windows applications and MS Office

Skills

• Client service
• Claims management
• Communication
• Collaboration
• Adaptability
• Innovation
• Leadership

Experience Level

• 3+ years client service and/or claims management experience (with Bachelor's Degree)
• 8+ years client service and/or claims management experience (with High School diploma/GED)

Education Level

• Bachelor's Degree
• High School diploma/GED

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support well-being
• Career development opportunities and ongoing learning

About the Company

• Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions.
• We help clients build better workplaces where people feel supported, empowered, and inspired to thrive.
• We are a community of bold explorers, trusted experts, and compassionate partners, working side by side to solve problems and shape the future of work.
• Curiosity is encouraged, collaboration is second nature, and ideas have room to grow.
• Gallagher is dedicated to building an inclusive and authentic workplace.

Equal Opportunity

• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)