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About the Role
As an Advanced Cosmetic Enhancement Specialist, you will be responsible for combining technical expertise with creativity to deliver unparalleled automotive detail solutions according to Rivian’s high standards. This role will require high levels of energy and initiative, independent judgment and cross-team collaboration. Ability to complete tasks in a compressed timeline is a must.
Responsibilities
- Follow and promote Rivian's high standards of safety, cleanliness, and organization in all work areas
- Perform post-service detail inspections ensuring optimal quality control
- Clean vehicle interiors and exteriors in compliance with standard operating procedures and through use of various chemicals and products
- Use special purpose cleaners and/or claybars to remove foreign materials which do not respond to normal cleaning procedures, utilizing experience and following product manufacturer recommendations
- Apply compounds, polishes, waxes, and sealants to auto body and wipe or buff surfaces by hand or machine
- Ability to perform color/wet sand on exterior surfaces, install ceramic coating, and paint touch-up/corrections as needed
- Install, trim, and repair paint protection film
- Open, document, and close work order lines in Rivian's proprietary system
- Attend meetings, provide updates, and communicate effectively within the detailing organization and cross functional partners
- Build strong relationships with customers through effective communication and ensuring their needs and expectations are met with exceptional service
- Track services performed, monitor vehicle charge levels and overall condition of the vehicle
- Maintain inventory of materials and supplies
- Move, park and deliver vehicles
- Use proper personal protection equipment when using products in accordance with SDS and EHS
- Operate all buffers, polishers, steamers, hoses, vacuums, and other equipment in a safe manner
- Perform detailing tasks in a mobile environment, away from service center
Requirements
- Prior detail or car wash experience – 2 - 4 years recommended
- Must be 21 years or older and be authorized to work in the U.S
- Valid in-state driver's license and clean driving record
- Ability to communicate, read, and comprehend the English language for all job related instructions and information
- Willingness to learn and perform a wide range of allocated tasks
- Willingness to learn and adapt to new technologies and advancements in the industry
- Excellent manual dexterity skills as well as patience to deal with high stress and high volume situations
- Attention to detail with excellent customer service, communication, and interpersonal skills
- Must be able stand or walk for extended hours
- Must be able to lift and carry at least 50 pounds
- Driven and self-motivated individual, with ability to work with little or no supervision
- Must be able to work flexible hours including nights, weekends, and possible holidays
- Ability to travel for support as needed – around 25% of the time
Skills
- Automotive detailing
- Customer service
- Communication
- Interpersonal skills
- Manual dexterity
- Problem-solving
Location
- Bay Area California
Work Type
- Full-time
- Part-time
- Mobile
Experience Level
- 2-4 years
Education Level
- High School diploma or equivalent recommended but not required
- Certifications or Authorized Installers recommended but not required
Salary/Compensations
- $29.21 - $33.43/hr
Benefits
- Paid vacation
- Paid sick leave
- Life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Plan
- Employee Stock Purchase Program
About the Company
- Rivian is on a mission to keep the world adventurous forever.
- We build emissions-free Electric Adventure Vehicles.
- We constantly challenge what’s possible, never simply accepting what has always been done.
- We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
- Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Equal Opportunity
- Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
- Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.