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About the Role
The Omni Associate is responsible for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.
Responsibilities
- Greets and assists customers in finding products, delivering outstanding customer service.
- Demonstrates customer service behaviors consistently.
- Actively listens to customer issues in a calm and agreeable manner to resolve problems.
- Actively promotes company products and services.
- Partners with team members effectively.
- Monitors the Enterprise Fulfillment systems application.
- Picks merchandise orders and acknowledges completion in the system.
- Accurately packs orders in accordance with packaging requirements and timelines.
- Completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
- Researches jcp.com order shortages/overages and completes shipment check-in.
- Completes order binning and system reporting to complete the jcp.com processes.
- Assists with overall organization and maintenance of jcp.com stock area.
- Processes jcp.com order deliver and return transactions on the register.
- Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory.
- Participates in annual inventory process.
- Consistently meets established performance standards including shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.
Requirements
- Minimum 1-2 years of work experience.
- HS degree or equivalent is required.
Skills
- Customer Service
- Sales
- Enterprise Fulfillment
- Omnichannel Operations
- Problem Solving
- Decision Making
- Adaptability
- Teamwork
- Communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or equivalent
- Bachelor's degree or equivalent work experience preferred
Salary/Compensations
- USD $13.50/Hr - USD $16.88/Hr
Benefits
- Medical/dental/vision insurance
- Term life insurance
- Paid vacation/holidays
- 401(k) with Company match
- Associate discount on JCPenney merchandise
- Eligible for eight paid holidays
- Additional compensation for working on designated holidays
About the Company
- JCPenney is a shopping destination for diverse, working American families.
- The Company's product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value.
- JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands.
- Provides personal services including salon, portrait and optical.
- The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.
- In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Equal Opportunity
- At this time, JCPenney does not anticipate closing this job opportunity.