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About the Role

We have an exciting opportunity for a SIAM Change and Software Asset Configuration Manager to join our team. In this role, you will be responsible for governing and coordinating the end-to-end change management process across a multi-supplier environment, while also ensuring the effective management of software assets and configuration data throughout the service lifecycle. You will ensure that changes are planned, assessed, approved, and implemented successfully, whilst maintaining accurate configuration information, optimising software asset utilisation, minimising risk to live services, and protecting service stability. As a key member of the Service Integration and Management (SIAM) function, you will collaborate with internal teams, suppliers, and client stakeholders to ensure that change, software asset, and configuration management activities are delivered in line with agreed governance, contractual obligations, and industry best practices. By taking a proactive approach to identifying risks, dependencies, licensing considerations, and service impacts, you will drive continual improvement, maintain the integrity of configuration management data, support successful change delivery, and help enhance the overall customer experience.

Responsibilities

Govern and coordinate the end-to-end Change Management and Service Asset & Configuration Management (SACM) processes across a multi-supplier SIAM environment, ensuring changes are implemented successfully and configuration information remains accurate, reliable, and controlled.
Ensure change risks, dependencies, conflicts, service impacts, Configuration Items (CIs), relationships, and service dependencies are identified, assessed, maintained, and managed to support effective decision-making and operational stability.
Collaborate with suppliers, client stakeholders, and internal teams to plan, communicate, govern, and deliver changes, while maintaining configuration baselines, data quality, and compliance with agreed standards and policies.
Chair and facilitate Change Advisory Board (CAB) meetings, configuration reviews, audits, and governance activities to ensure effective decision-making, stakeholder engagement, and adherence to Change and SACM controls.
Monitor, report on, and communicate the progress, outcomes, health, accuracy, and completeness of change and configuration management data, escalating issues that could impact service stability, change success, or operational performance.
Drive continual improvement of Change Management and SACM processes, tooling, governance, and CMDB quality to strengthen service visibility, improve risk and impact assessment, and enhance overall service performance across the SIAM ecosystem.

Requirements

Proven experience in IT Service Management, Service Asset & Configuration Management (SACM) and Change Management, with Service Integration within a complex multi-supplier SIAM environment.
Strong understanding of ITIL best practices, particularly Service Asset & Configuration Management and Change Enablement, with ITIL Foundation certification essential and SIAM knowledge or certification desirable.
Experience of managing and maintaining CMDBs, configuration data, service assets, and CI relationships, ensuring data quality, governance, and alignment across multiple suppliers and service providers.
Strong understanding of service dependencies, configuration baselines, asset lifecycle management, and impact analysis, enabling effective support for change, incident, problem, and service continuity processes.
Strong stakeholder management, communication, and facilitation skills, with the ability to influence and collaborate effectively with suppliers, technical teams, service owners, and business stakeholders at all levels.
Proactive, self-motivated, and able to exercise sound judgement when assessing configuration risks, data integrity issues, service dependencies, and business impacts.
Experience using ServiceNow or similar IT Service Management tools to manage CMDBs, service asset records, configuration governance, reporting, audits, and service management activities.
Experience of driving continual service improvement initiatives, enhancing configuration management processes, CMDB accuracy, governance controls, and the overall effectiveness of service management within a SIAM model.
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Skills

IT Service Management
Service Asset & Configuration Management (SACM)
Change Management
Service Integration
ITIL best practices
ITIL Foundation certification
SIAM knowledge or certification
CMDB management
Configuration data management
Service asset lifecycle management
Impact analysis
Stakeholder management
Communication
Facilitation
ServiceNow or similar IT Service Management tools
Continual service improvement

Location

Hybrid

Work Type

Hybrid working
Flexible working arrangements

Experience Level

Proven experience in IT Service Management, Service Asset & Configuration Management (SACM) and Change Management, with Service Integration within a complex multi-supplier SIAM environment.
Experience of managing and maintaining CMDBs, configuration data, service assets, and CI relationships, ensuring data quality, governance, and alignment across multiple suppliers and service providers.
Experience using ServiceNow or similar IT Service Management tools to manage CMDBs, service asset records, configuration governance, reporting, audits, and service management activities.
Experience of driving continual service improvement initiatives, enhancing configuration management processes, CMDB accuracy, governance controls, and the overall effectiveness of service management within a SIAM model.

Education Level

ITIL Foundation certification essential
SIAM knowledge or certification desirable

Benefits

Flexibility to work your way
Positive work-life balance
Hybrid-first way of working
Flexible working arrangements
Accredited Great Place to work for Wellbeing in 2024
Trained ‘Mental Health Champions’
Wellbeing apps such as Thrive and Peppy
Empowered to explore, innovate, and progress
Countless training and development opportunities
Access to 250,000 courses
External certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

About the Company

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
We imagine the future of organisations and make it real with AI, technology and people.
With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries.
We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com

Equal Opportunity

We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.
Please opt in during the application process.