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About the Role

PAL is seeking an IT Support Technician to support the day-to-day upkeep of computer systems, hardware, and IT infrastructure. This role provides on-site support across all PAL’s NYC locations for networked PCs, laptops, VOIP phones, mobile phones, printers, Microsoft Active Directory domain, Azure, and network devices. The technician will also support Office 365 Suite online tools for on-site and hybrid work.

Responsibilities

Install, configure, and troubleshoot hardware, software, networking, peripherals, and operating system issues.
Support new desktop, laptop, and mobile phone user setup and mobile device management.
Serve as a primary contact for internal company end-users and IT operations.
Update PAL’s IT Ticketing system to ensure all tickets are resolved and documented.
Provide on-site critical support at PAL locations to troubleshoot, resolve, and document technical problems.
Manage hardware and software inventory.
Administer Microsoft Exchange 365 and Active Directory.
Assist with IT projects, including new system implementations and upgrades.
Apply analytical skills to solve complex technical problems and recommend alternatives.
Support daily administrative operations such as account management, application monitoring, and staff scheduling.
Coordinate with HR for IT onboarding and off-boarding tasks.
Troubleshoot and coordinate issues with PAL’s Internet Service Provider and other IT vendors.
Provide the highest level of technical support to employees locally and remotely.
Establish and maintain effective working relationships with staff and vendors.
Respond promptly and clearly to tickets submitted in PAL’s IT ticketing system.
Assure seamless communication between computer systems, network-based systems, and peripherals.
Continuously document IT operations processes.
Perform other IT related duties as required.

Requirements

High school degree required.
Excellent computer skills, including proficiency in Microsoft O365, Windows 10, Active Directory, Azure AD, and Group Policy.
Proficiency with Office System Center Endpoint Protection and VPN.
Basic network technology knowledge (LAN/WAN and wireless).
Hardware experience must include desktops, laptops, Smartphones, VoIP phones, printers, and scanners.
Ability to juggle multiple priorities and adapt to organizational needs.
Ability to effectively communicate complex technical issues both orally and in writing.
Experience in software/hardware configuration and deployment, and systems administration.
Experience monitoring server usage, internet service outages, and IT support ticketing queues.
Solid technical and troubleshooting skills.
Ability to work independently and as a member of a team.
Strong problem-solving skills and ability to learn quickly.
Must thrive in a complex, multi-stakeholder environment.
Ability to lift and carry computer components up to 40 lbs.
Ability to travel across NYC locations.
Demonstrated proficiency with IT rollouts, migrations, and upgrades.

Skills

Microsoft O365
Windows 10
Active Directory
Azure AD
Group Policy
Office System Center Endpoint Protection
VPN
LAN/WAN
Wireless networking
Desktop support
Laptop support
Smartphone support
VoIP phone support
Printer support
Scanner support
Software configuration
Hardware configuration
Deployment
Systems administration
Server monitoring
Internet service outage monitoring
IT ticketing systems
Technical troubleshooting
Problem-solving
Customer service
Communication (oral and written)

Location

New York, NY 10003
Local travel within NYC

Work Type

Part Time
Temporary
Full-Time
On-site
Hybrid

Experience Level

Entry Level

Education Level

High school degree
Further education or certifications in IT, or related fields preferred
Microsoft Certified Professional certification or other industry Certification preferred

Salary/Compensations

$25.00 - $27.00 Hourly

Benefits

Sick time
Employee assistance program
Training

About the Company

The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization serving children and young adults across all five boroughs.
PAL operates diverse programs including Head Start, after-school programs, summer day camps, teen centers, college readiness programs, youth employment, and juvenile justice programs.
A cornerstone of PAL’s youth development strategy includes offering competitive and recreational sports.
PAL is devoted to empowering communities and building the best places to work.

Equal Opportunity

The Police Athletic League is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected characteristic including, but not limited to, an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Employment with PAL is contingent upon successful completion of all the Agency’s lawful pre-employment checks, which may include a background check.