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About the Role
Every Alex account is run by a pair. A Forward-Deployed Engineer owns the technical deployment, while you own the relationship and the revenue. You'll carry a book of accounts, retaining and growing revenue, deepening relationships, and identifying strategic expansion paths. This role is based in San Francisco.
Responsibilities
- Own NRR for your book, including renewals, upsells, and expansions.
- Multi-thread relationships with exec sponsors, champions, and daily users.
- Drive adoption through onboarding, training, and monitoring usage.
- Build business cases internally and externally to support expansion.
- Lead QBRs with business stakeholders, using data and roadmap to identify expansion paths.
- Collaborate with engineering by routing technical asks to the FDE and passing expansion signals back.
Requirements
- 5+ years in Account Management, Customer Success with a revenue number, or AE with renewal and expansion book at a SaaS company.
- Proven track record of meeting and exceeding revenue targets.
- Experience owning renewals end-to-end, including timeline, pricing, negotiation, and closing.
- Ability to influence customer teams to change their working methods.
- Credibility with both executives and recruiters.
- Technical fluency to discuss integrations and know when to involve engineering.
- Data-driven approach to customer management and collateral creation.
- Commercially confident with a proactive approach to pricing discussions.
- Experience at a high-growth startup is a plus.
- Willingness to work in-office in San Francisco 5 days a week.
Skills
- Account Management
- Customer Success
- Sales
- Negotiation
- Relationship Building
- Data Analysis
- Storytelling
- Business Development
- Cross-functional Collaboration
Location
- San Francisco
Work Type
- Onsite
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- Competitive compensation
- equity
Benefits
- Medical, dental, and vision insurance
- Unlimited PTO
- Company-paid team lunches
- Beautiful office in SF
- Great company events
About the Company
- Alex was named to the CB Insights AI 100 of 2026.
- Building the future of hiring with an AI recruiter that conducts live job interviews.
- Helping companies get deep hiring signals faster and more efficiently.
- Working with respected brands.
- Revenue-generating and well-funded by premier investors.