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About the Role

Join Mackenzie Investments, a key part of IGM Financial, to support the design, implementation, and continuous improvement of Operations content management and AI search platforms. This role is crucial for enhancing search relevance, enabling data-driven insights, driving platform adoption, and fostering knowledge sharing within a supportive, hybrid work environment.

Responsibilities

• Monitor, troubleshoot, and enhance Coveo and CMS platforms for reliable performance.
• Improve search and content platforms through relevance tuning, query pipeline optimization, and metadata configuration.
• Support the delivery of AI search and CMS releases, integrations, and feature improvements.
• Develop Power BI dashboards and reporting on search performance, content engagement, and user behavior.
• Collaborate with business partners, developers, and product owners to enhance content, search, and platform outcomes.
• Deliver training and user support for CMS and AI search platforms.
• Maintain detailed documentation of Coveo configurations, CMS workflows, and deployment processes.
• Ensure adherence to security protocols, privacy requirements, and regulatory standards.
• Provide business guidance on knowledge management, AI-powered search, and CMS strategy.
• Represent KM on cross-functional committees and working groups.
• Lead KM initiatives to capture tacit knowledge and promote enterprise knowledge sharing.

Requirements

• Bachelor’s degree in information technology, knowledge management, data analytics, or a related field.
• Five or more years of CMS experience, including publishing workflows and governance.
• Experience with AI-powered search, including Coveo configuration, relevance tuning, integrations, APIs, analytics, and machine learning models.
• Proficiency in Power BI, web publishing standards, and common web technologies.
• Understanding of machine learning and natural language processing for search and content personalization.
• Strong analytical skills in content performance and user behavior analysis.
• Strong communication skills, including translating technical concepts into user-friendly content.
• Salesforce integration experience is an asset.

Skills

• Content Management Systems (CMS)
• SharePoint
• AI-powered search
• Coveo
• Power BI
• Web publishing standards
• Web technologies
• Machine learning
• Natural language processing
• Data analytics
• Content performance analysis
• User behavior analysis
• Communication skills
• Salesforce integration

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Five or more years of CMS experience

Education Level

• Bachelor’s degree in information technology, knowledge management, data analytics or a related field

Salary/Compensations

• $73,000 - $95,000

Benefits

• Competitive base salary
• Performance-weighted bonus
• Education/career support
• Option to join Employee Share Purchase Plan with employer matching component
• Competitive health and dental coverage
• Flexible plan for you and your family
• Short-term & long-term disability plans
• Voluntary Defined Contribution Pension Plan
• Paid volunteer days
• Competitive time off
• 10 wellness days off
• WorkPerks discount program
• Hybrid & flex work arrangements

About the Company

• IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets.
• Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner.
• Mackenzie Investments is recognized as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers.
• Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
• Our Values: Be better, Be accountable, Be a team.

Equal Opportunity

• IGM is a diverse workplace committed to doing business inclusively.
• We encourage applications from all qualified candidates that represent the diversity present across Canada.
• Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience.
• If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team.