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About the Role

The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.

Responsibilities

• Face to face meetings with SME clients, with up to 60 clients in portfolio
• Managing portfolio incomes of approximately £3.0-4.0m and SME clients with a £2-15m turnover
• Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
• Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
• Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
• Comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews

Requirements

• Experience of working in financial services and an established network in the Diversified Industries sector
• Proven ability in identifying and meeting customer needs
• Evidence of commercial and complex lending will be advantageous
• Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service
• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Location

• London, Canada Square

Work Type

• Hybrid

About the Company

• We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories.
• We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
• Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market.
• From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.

Equal Opportunity

• Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
• We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
• We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
• If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.