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About the Role
This strategic role focuses on deploying technologically driven Travel and Expense (T&E) processes globally, ensuring compliance with defined policies and collaborating with various markets. You will act as a subject matter expert, driving process improvement initiatives and leveraging expertise in project management, process optimization, and automation to refine end-to-end T&E operations.
Responsibilities
- Manage the global functional Travel and Expense team.
- Define and implement T&E reporting at global, regional, and market levels.
- Coordinate Travel Management activities.
- Animate the local markets Travel Manager community and share best practices.
- Demonstrate expertise in T&E processes across various solutions like Coupa, Concur, and D365.
- Drive continuous improvements and iterations on the process landscape.
- Review local process variations against the standard model and seek alignment with Global Process Owner principles.
- Provide ongoing knowledge transfer to markets regarding process changes.
- Serve as the point of escalation for process-related change requests from deployment teams.
- Work with country teams to drive implementation prerequisites and alignment to the operating model.
- Directly manage the process lead.
- Lead new Travel Agency implementations, including project management and coordination.
- Manage travel management related tools and solutions.
- Conduct supplier follow-ups and participate in business reviews to ensure SLA adherence.
- Identify process risks and implement key controls for mitigation.
- Monitor and report on internal control processes with Internal Audit.
- Sign off on risk and control matrices and registers.
- Define and report on key performance indicators (KPIs) and establish process targets.
- Align travel policies, implement programs, and monitor their effectiveness.
- Drive simplification, automation, and offshoring of Cost Management processes.
- Implement new technologies like automation and robotics to enhance process efficiency.
- Continuously scan the environment for best practices and transformation initiatives.
- Write, review, and sign off on process documentation and SOPs.
- Own T&E process streams SOPs and ensure training materials are updated.
- Create a T&E process community for alignment and best practice sharing.
- Build strong relationships with regional leaders and stakeholders.
Requirements
- Experience working in a complex, matrix organization with a global scope.
- Expertise in influencing change on a global and local level.
- Travel and finance background with a good understanding of T&E processes and process compliance.
- Proven T&E experience with a Tier 1 platform and Travel Management Providers (ideally Concur and Amex GBT).
- Experience working in Finance / Internal Control / Travel.
- Excellent communication skills (both verbal and written).
- Confidence in presenting virtually and directly to large/senior audiences.
- Detail-oriented with good data analysis skills.
- Proactive nature, time management, and prioritization skills.
- Strong customer focus.
- Ability to think strategically.
- Self-motivated and capable of working with little supervision.
- Advanced Microsoft Excel skills.
- Ability to write and speak in English.
- French and any additional language skills are a plus.
Skills
- Project management
- Process optimization
- Automation
- T&E processes
- Process compliance
- Data analysis
- Strategic thinking
- Microsoft Excel
Location
- London, UK
Work Type
- Full time
- Permanent
About the Company
- At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
- As part of the Future of Finance initiative, Chanel underwent a global implementation of Concur, a travel and expense (T&E) management solution to harmonise our processes across the Source to Pay value chain (“S2P”).
- This rollout has helped harmonise the booking and expense claims processes within the Finance organisation, optimise processes, and help us shape our future Travel & Expense requirements.
- Working with the Global Source to Pay Process Owner (GPO), this role is critical to driving process improvement initiatives, and activities related to Global T&E processes and strategy.
- You will collaborate with cross-functional teams, analyse processes, and drive efficiency to optimize the T&E operations.
- As part of the Continuous Improvement team, who is in charge of maintaining, continuously improving, and supporting all processes related to Source to Pay & T&E (team of 10 people) you are there to ensure CHANEL reaches our S2P objectives, including the digitalisation of T&E experience.
Equal Opportunity
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.