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About the Role

We are looking for enthusiastic and customer-focused Retail Associates to bring the new Harry Potter Shop on Oxford Street to life. In this role, you will be the face of the store, welcoming customers, delivering memorable service, and ensuring the shop runs smoothly.

Responsibilities

• Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.
• Create memorable, personalised experiences that inspire customers to return again and again.
• Engage customers confidently, offering product knowledge and assistance to support their visit.
• Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.
• Work with pace and efficiency to replenish stock and maintain product availability throughout the day.
• Support back-of-house activity, including delivery processing, stock organisation and replenishment.
• Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
• Follow all health & safety, loss prevention and cash handling procedures.

Requirements

• Full training will be provided.
• Must be available to attend the Assessment Centre in London on 11 September 2026.

Skills

• Passion for delivering great customer service.
• Positive, friendly and enthusiastic attitude.
• Ability to work at pace whilst maintaining accuracy and attention to detail.
• Strong teamwork and communication skills.
• Comfortable working in a fast-paced, customer-facing environment.
• Willingness to work across shopfloor and back-of-house areas.

Location

• Oxford Street
• London

Work Type

• Full-time
• Onsite

Experience Level

• Retail experience is helpful but not essential

Benefits

• Thoughtfully curated benefits

About the Company

• Warner Bros. Discovery offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
• The official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world.
• Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku.

Equal Opportunity

• Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
• Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
• If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.