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About the Role
Lead globally distributed engineering and operational teams spanning Enterprise Engineering, Network Engineering, Service Assurance and Service Delivery. Shape the future of Elsevier's digital workplace by balancing operational excellence with innovation, driving automation, AI-enabled services, technology modernization and continuous improvement. Shape how the function itself operates in an AI-enabled environment, embedding AI-driven ways of working across engineering, service delivery and support teams.
Responsibilities
- Develop and deliver the End User Services strategy and multi-year roadmap aligned to Elsevier and Technology Infrastructure & Operations priorities.
- Translate strategic objectives into measurable operational outcomes, balancing transformation with operational excellence.
- Drive adoption of emerging technologies, including AI and automation, to enhance colleague experience and business performance.
- Establish governance and operating models for responsible AI adoption, balancing innovation with security, compliance and risk management.
- Lead global Engineering, Enterprise Engineering, Network Engineering, Service Assurance, Service Delivery and 24/7 TechDesk teams.
- Drive service quality, resilience, security and operational performance through robust governance, metrics and continuous improvement.
- Lead strategic initiatives across digital workplace technologies, collaboration platforms, cloud services, device management and AI-enabled solutions.
- Manage budgets, resources, investment priorities and vendor relationships to deliver sustainable business outcomes.
Requirements
- Significant experience leading large-scale technology operations within a complex global organisation.
- Proven ability to develop strategy while delivering operational excellence across multiple technology disciplines.
- Strong knowledge of digital workplace technologies, cloud services, IT service management, governance and information security.
- Experience leading technology and organisational transformation, including AI-enabled capabilities.
- Strong stakeholder management, communication and influencing skills.
- Commercial and financial acumen, including budget, resource and vendor management.
- Track record of building inclusive, high-performing teams.
- Sound judgement on the practical application of AI and experience developing AI capability within organisations.
Skills
- AI
- Automation
- Digital workplace technologies
- Cloud services
- IT service management
- Governance
- Information security
- Collaboration platforms
- Device management
Location
- 15 countries
Work Type
- Flexible hours
Experience Level
- Senior Vice President
Education Level
- BS Engineering/Computer Science or equivalent experience required
Benefits
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Country specific benefits
About the Company
- A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Equal Opportunity
- We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
- qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.