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About the Role

As an Implementation Consultant, you will own a portfolio of customer implementations from post-sale kickoff through configuration, training, data migration, go-live, and transition to Support. This role sits between project management, consulting, and training, requiring disciplined project management combined with genuine attentiveness to the people being trained and supported.

Responsibilities

• Lead concurrent customer implementations from kickoff to go-live, owning the timeline, milestones, risks, and stakeholder communication for each.
• Run discovery and workflow-mapping sessions to understand how each agency operates, then translate that into Viv configuration decisions.
• Configure customer environments and integrations.
• Coordinate data migration, scoping what moves, validating what arrived, and catching problems before the customer does.
• Design and deliver training for end users, adapted to audiences that range from tech-fluent to tech-reluctant.
• Drive adoption after go-live: monitor usage and hand off a healthy account to Support and Customer Success.
• Feed implementation learnings back into the company for product and process improvement.

Requirements

• 2 years of experience implementing customers onto B2B software, with at least 1 year of that owning implementations end to end.
• Demonstrated project management of concurrent customer projects, including running kickoffs, managing timelines, and escalating risk.
• Comfort with software configuration and data, including setting up systems against business rules, validating data, and learning complex platforms.
• Excellent facilitation and training skills, especially with non-technical, operationally busy audiences.
• Clear, proactive written communication skills.
• Implementation experience in healthcare or another regulated industry is an asset but not required.

Skills

• Project management
• Consulting
• Training
• Software configuration
• Data migration
• Facilitation
• Written communication

Location

• Toronto
• GTA

Work Type

• Hybrid

Experience Level

• 2 years of experience implementing customers onto B2B software
• 1 year of owning implementations end to end

Benefits

• Competitive salary
• Benefits

About the Company

• Viv Technologies is passionate about the power of digital transformation done right, continuously improving their home care software platform for multi-site home care operators.
• They support some of North America’s biggest home care operators, helping tens of thousands of clients safely age in the comfort of their homes.
• They believe technology should feel human.
• They offer a supportive, people-first culture that values balance, empathy, and teamwork.
• They provide opportunities to grow skills and make a meaningful impact on the home care community.
• They foster a mission-driven team where ideas are valued and voices are heard.

Equal Opportunity

• We embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
• We welcome candidates with disabilities. Related questions/requests may be sent to hello@vivtechnologies.com.