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About the Role

The Surveillance Technician II is responsible for the maintenance, repair, installation, organization, and upkeep of all Video Management Systems (VMS) equipment, including cameras, monitors, alarms, CCTV switches, digital encoders, servers, RAID systems, network switches, DVRs, wiring, and Security Access Controls programming and troubleshooting. This role requires maintaining up-to-date documentation, ensuring equipment meets standards, and providing technical assistance and training.

Responsibilities

Maintain, repair, install, organize, and upkeep all VMS systems/equipment.
Design and maintain LANs, WANs, VLANs, QOS, DNS, DHCP, Firewalls, core switching, and routing.
Keep all documentation up to date relating to site maps, maintenance records, and surveillance layouts.
Ensure surveillance equipment meets Resort World standards and New York State Gaming Commission requirements.
Document and maintain detailed records of scheduling, services, repairs, installations, removal of surveillance equipment, and preventative maintenance.
Provide 24-hour emergency response for equipment repairs.
Develop and conduct training for Surveillance staff on technical equipment usage.
Provide technical assistance to other departments for covert video and audio surveillance equipment installation.
Catalog and inventory all surveillance technical equipment.
Perform Observer duties when needed to maintain minimum staff requirements per NYSGC Regulations.

Requirements

Certified in network administration (Networking Degree or CCNA/CCNP certifications).
Five plus years of experience in a networking environment.
Previous experience in Surveillance and Security Access Control hardware/software configurations preferred.
20/20 vision/corrective lenses, ability to distinguish colors, shapes, and differences in size.
Ability to communicate in English both orally and written.
Must be at least 18 years old.
Possess a high school or equivalent diploma.
Ability to obtain the appropriate license pursuant to New York State Lottery regulations.
Five (5) years of experience in the installation, maintenance, and repair of technical surveillance equipment.
Knowledge of working with CCTV systems, including cameras, monitors, and recording devices.

Skills

VMS systems/equipment
IP cameras
Monitors
Alarms
CCTV switches
Digital encoders
Servers
RAID systems
Network switches
DVRs
Wiring
Security Access Controls programming and troubleshooting
Network administration
Networking Degree
CCNA/CCNP certifications
LANs
WANs
VLANs
QOS
DNS
DHCP
Firewalls
Core switching
Routing
Surveillance hardware/software configurations
Security Access Control hardware/software configurations
CCTV systems

Location

New York

Work Type

Full-time

Experience Level

Five plus years of experience in a networking environment
Five (5) years of experience in the installation, maintenance, and repair of technical surveillance equipment

Education Level

Networking Degree or CCNA/CCNP certifications
High school or equivalent diploma

About the Company

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
We are looking to hire an enthusiastic and dedicated team of professionals.