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About the Role

The Systems Security Access Specialist is a subject matter expert for all security account administration tasks, including defining, granting, and revoking user access to computing resources and applications. This role provides security access administration, monitors team workload, acts as a primary contact for security issues and audits, collaborates with business areas on new application security, performs work audits, and identifies process improvements.

Responsibilities

Fulfill Identity Access requests correctly and within SLA, with high quality and attention to detail.
Provide primary operational support of the IAM infrastructure, including customer support, troubleshooting, and issue resolution within defined SLA.
Provision and/or remove access to data, systems, and applications in a global environment.
Manage the lifecycle of all Cooperators System Users, Service Accounts, and Privileged Accounts from provisioning to deletion.
Respond to escalated second-level (Tier 2) problem tickets.
Analyze incident and problem reports to identify trends and proactively identify issues, recommending systems modifications.
Participate in and/or lead sub-components of various projects of medium to large complexity.
Participate in assigned support models, projects, tasks, and support initiatives.

Requirements

Bachelor's degree in computer science or related field and/or equivalent experience.
5 years of IAM Operations experience in a mid to large organization.
Knowledge of security requirements necessary to satisfy internal and external audits within a complex IT environment.
Proficiency in French is essential for servicing and communicating primarily with majority francophone clients, groups, and teams.
Subject to a Background check as a condition of employment.

Skills

Identity Access Management (IAM) infrastructure support
Troubleshooting and issue resolution
User account provisioning and deprovisioning
Service account management
Privileged account management
Incident and problem analysis
Project participation
Critical thinking
Communication skills
Teamwork and knowledge sharing

Location

Hybrid

Work Type

Temporary Full-Time
Hybrid (2 days in office)

Experience Level

5 years of IAM Operations experience

Education Level

Bachelor's degree in computer science or related field or equivalent experience

Salary/Compensations

$60,574 - $100,956

Benefits

Training and development opportunities
Flexible work options
Holistic approach to well-being with physical and mental health programs
Supportive workplace culture
Volunteer opportunities

About the Company

CGL is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.