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About the Role
Alma Bank is seeking an experienced Branch Operation Supervisor to oversee operations at its Queens region Ditmars Branch. This role involves coordinating with the branch manager to implement bank policies, train employees, and ensure efficient branch functioning.
Responsibilities
- Assigns duties and work schedules to workers to ensure efficient functioning of the branch.
- Train employees in customer service and banking procedures.
- Assist Branch Manager in the accomplishment of branch goals.
- Oversee day to day operation of the branch.
- Oversee the flow of cash and financial instruments in accordance with company policy.
- Assess risk of all financial transactions executed by organization personnel.
- Monitor activities to implement institution's policies, procedures, and practices.
- Effectively communicate with customers to resolve account problems.
- Approve & authorize checks and assist teller to solve any operational issues.
- During peak periods assist Universal Bankers in opening new accounts and assure quality of customer service of the Branch.
- Manage & report to Branch Manager of any teller shortages or overages.
- Conduct security check of building and all tellers stations.
- Ensure completion of daily assigned tasks and responsibilities.
- Maintains harmony among workers and resolves grievances.
- Monitor and review financial institution's security procedures and control access to vault.
- Continually updates and apprises Branch Manager of status of branch operations and pending issues.
Requirements
- One year certificate from college or technical school; or one year+ related experience and/or training; or equivalent combination of education and experience.
Location
- Queens, New York
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- One year certificate from college or technical school
Salary/Compensations
- $50,000 - $55,000
Benefits
- Generous matching 401(k)
- Excellent healthcare coverage (medical/dental/vision)
- Short- and long-term disability and life insurance options
About the Company
- Alma Bank, headquartered in Long Island City, New York, has 13 branches located throughout Queens, NYC, New Jersey, Brooklyn, Long Island and the Bronx.
- Alma Bank brings personal service back to personal banking with genuine banking professionals ready to serve customers and offering a full range of products and services.
- Alma delivers a private banking style experience to its business banking customers.
Equal Opportunity
- Alma Bank is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.