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About the Role

The Manager, Hospitality (UK) will play a key role in the planning, delivery, and execution of NFL Premium and VIP Hospitality programs for the NFL's international games and events. This individual will oversee guest experiences, ensuring best-in-class service for NFL partners, clients, and fans while helping deliver exceptional hospitality experiences that reflect the NFL brand. Working closely with internal stakeholders and external partners, the Hospitality Manager will lead and support hospitality initiatives before, during, and after international events throughout the year. The role requires strong organizational, project management, and communication skills, along with the ability to manage multiple priorities in a fast-paced environment. The successful candidate will be proactive, detail-oriented, and solutions-focused, with a passion for creating memorable experiences and a willingness to go above and beyond to deliver outstanding results.

Responsibilities

Design and planning of all hospitality areas including suites, shared spaces, and NFL VIP for international games
Manage sales and event agencies to deliver a high-end hospitality program
Work collaboratively with participating teams in their hospitality delivery
Assist in the branding and design for all hospitality and customer facing areas
Conduit between contractors and NFL Creative
Day-to-day lead for stadium catering; assist in the creation of menus for GA/Hospitality areas
May include external events
Entertainment programming
Cross department guest list management alongside NFL Ticketing and Global Hospitality sales team
Working closely with the NFL’s Elite Service, management of internal clients, teams, NFL Executives and team ownership
Support in the execution of and delivery of the NFL international games
Lead or support in external partner events throughout the year

Requirements

Minimum of 5 years’ working within sports and event industry
Working within stadiums is highly desired
Experience in managing and executing multiple events
Outstanding stakeholder management
Excellent time management, problem solving and organisational skills
Proficiency in MD Office (PPT, Word, Excell etc.) and excellent email management skill required
Strong communication, interpersonal, and conflict resolution skills
Ability to handle multiple tasks simultaneously and work well under pressure to meet deadlines
Proactive mindset and professional manner to align with business objectives, customer expectations and brand values
Proficiency in English required, other languages encouraged
Awareness of cultural differences and inclusion
Willingness and availability to travel to local and international games (primarily Europe)
A genuine passion for delivering exceptional customer service and experiences
Excellent attention to detail
Willingness to travel, work long hours and weekends when required
Interest in sports recommended
Requires extensive travel to event locations across the UK and Europe.
Requires flexibility to work evenings, weekends and holidays, particularly during event and game weeks.
NO RELOCATION ASSISTANCE WILL BE PROVIDED.

Skills

Project management
Communication skills
Stakeholder management
Time management
Problem solving
Organizational skills
Microsoft Office (PPT, Word, Excel)
Email management
Interpersonal skills
Conflict resolution
Cultural awareness
Attention to detail

Location

UK
Europe

Work Type

Onsite

Experience Level

Minimum of 5 years’ working within sports and event industry

Benefits

Comprehensive benefits offerings

About the Company

This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
NFL Core Values: Respect, Integrity, Team Responsibility, Resiliency
NFL Leadership Attributes: Build Talent, Execute, Inspire, Live Our Values, Know the Business, Think Big
Talent Attributes: Embody an enthusiastic, proactive can-do attitude, Embrace grit, free from ego or entitlement, Excel as a relationship builder, with the ability to influence, Eager learner, driven by passion rather than just ambition, Encompasses an incredible work ethic with an agile mindset

Equal Opportunity

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.