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About the Role

This is a hands-on leadership role for someone who knows how to sell, close, coach, analyze performance, and take complete ownership of results. You will work directly alongside an acquisition team every day, reviewing performance, coaching calls, helping overcome objections, jumping into difficult conversations, improving messaging, and building the processes needed to consistently deliver results. The mandate is straightforward: take ownership of the acquisition function and build a high-performing operation.

Responsibilities

Lead the acquisition process from initial outreach through successful close
Personally step into high-value or difficult conversations when needed
Coach the team on cold calling, objection handling, negotiation, and closing
Identify opportunities to improve conversion and overall acquisition performance
Maintain a strong understanding of pipeline activity and daily production
Lead and develop a distributed acquisition/calling team
Coach team members through live situations and performance challenges
Set clear expectations and hold individuals accountable for results
Address underperformance directly and constructively
Create an environment where performance is measurable and accountability is clear
Monitor individual and team activity, conversion, and production
Understand why performance differs across team members rather than relying solely on high-level reporting
Identify trends, bottlenecks, and opportunities within the acquisition funnel
Translate performance data into specific coaching and operational actions
Build and improve acquisition processes rather than simply inheriting existing systems
Develop scripts, outreach strategies, workflows, and performance standards
Identify operational gaps and implement practical solutions
Create scalable processes that improve consistency and team productivity
Take increasing ownership of day-to-day acquisition decisions

Requirements

Proven ability to cold call, sell, negotiate, and close
Experience leading a sales, business development, inside sales, acquisition, or high-volume outbound team
Strong track record of coaching and developing salespeople
Comfortable having difficult conversations around performance and accountability
Highly analytical and willing to dig into individual performance metrics
Strong commercial judgment and decision-making ability
Entrepreneurial mindset with a high degree of initiative
Ability to operate effectively with limited structure or hand-holding
Strong organizational skills with experience building processes and systems
Comfortable working directly with executive leadership

Skills

Cold calling
Selling
Negotiation
Closing
Coaching
Sales analytics
Performance management
CRM
Process building
Organizational skills

Location

Calgary, AB (remote)
Brooklyn, NY (onsite, hybrid)

Work Type

Full-Time
Permanent
Remote
Onsite
Hybrid

Experience Level

Director

About the Company

Fast-growing North American organization operating within a high-volume, marketplace-driven industry.