Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Business Solutions Specialist supports a dedicated portfolio of business units spanning US and international markets. This is a business-facing, execution-focused role, working closely with the Senior Specialist and Architect on larger technical or architectural decisions.

Responsibilities

• Serve as the day-to-day point of contact for assigned business units' stakeholders.
• Run requirements-gathering, testing, and feedback sessions with end users and mid-level stakeholders.
• Build and maintain business systems, automations, and workflows.
• Write specs for integrations with internal Sony Music systems, with support from the Senior Specialist/Architect.
• Support data migrations for assigned business units.
• Escalate technical or architectural questions rather than solving solo.
• Identify and develop power users within each business unit who can extend training to their broader team.
• Run basic training sessions and office hours with end users on using AI tools for their own recurring tasks and gather feedback on adoption.
• Track adoption/usage of supported solutions and help report on outcomes.
• Follow established governance, privacy, and compliance guardrails when building and deploying solutions; escalate questions to the Senior Specialist/Architect.
• Document work using established templates and playbooks so patterns can be reused across BUs.
• Coordinate across time zones with global team members and stakeholders.

Requirements

• 2-5 years in business/systems analysis, solutions consulting, and hands-on no-code/low-code platform development and administration in an enterprise setting, building with security and governance in mind rather than quick fixes.
• Comfortable running point with business unit stakeholders on day-to-day requirements and testing.
• Solid process-mapping and documentation skills.
• Tool-agnostic and eager to learn new platforms as needed.

Skills

• No-code/low-code platform development and administration
• Process mapping
• Documentation
• AI tools (e.g., Claude Cowork)
• Airtable
• ChatGPT Work
• Google Gemini

Location

• US
• International

Work Type

• Full-time

Experience Level

• 2-5 years

Salary/Compensations

• $100,000—$110,000 USD (New York)
• $100,000—$110,000 USD (California)

Benefits

• Medical, dental, vision, life & disability coverage
• 401K + employer matching
• Company-paid identity theft protection
• Resources for pets
• Mental health and meditation resources
• Industry-leading fertility coverage
• Fully paid leave for childbirth or bonding
• Fully paid leave for caregivers
• Programs for loved ones with developmental disabilities and neurodiversity
• Subsidized back-up child and elder care
• Reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in professional growth and development
• Time off for a winter recess

About the Company

• Sony Music Entertainment fuels the creative journey and has played a pioneering role in music history.
• Works in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators.
• Operates at the intersection of music, entertainment, and technology, embracing new business models and employing breakthrough tools.
• Committed to artistic integrity, transparency, and entrepreneurship.
• A member of the Sony family of global companies.
• Business Solutions partners with label, marketing, and release planning teams to build tools and workflows for effective operation.
• Guided by principles: Fail Fast, Learn Quickly, and Move Forward.

Equal Opportunity

• Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.