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About the Role
The Sales Associate supports front-line studio operations and delivers an exceptional member experience. This role is a key contact for members, responsible for sharing the brand story, driving membership sales, and fostering relationships for retention. The Sales Associate partners with the studio team to achieve sales goals, maintain a welcoming environment, and ensure a seamless studio experience.
Responsibilities
- Deliver a welcoming, inclusive, and high-energy experience for all members, prospective members, and guests, ensuring every interaction reflects brand standards.
- Accurately complete and maintain all required member documentation and records using company systems and tools.
- Participate in scheduled team meetings, trainings, and development opportunities.
- Conduct studio tours, clearly communicate membership options, and confidently answer questions about programs and services.
- Partner with studio team members to create a seamless and positive experience for prospective and current members.
- Achieve individual and team sales goals by executing outreach, follow-ups, and lead generation activities to drive membership growth.
- Build relationships within the local community to increase brand awareness and generate new business opportunities.
- Support marketing initiatives, including social media engagement and participation in community events and studio activations.
- Maintain a clean, organized, and well-presented studio environment in alignment with company standards.
- Communicate effectively with members and prospects across multiple channels (in-person, phone, email, and text).
- Accurately process sales transactions, including cash and credit card payments, with a high level of integrity and attention to detail.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
- Understanding of and commitment to exceptional customer service and the core values at AFG HoldCo.
Requirements
- High school diploma or equivalent required.
- Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
- Proficient with Microsoft Office Suite and graphic design tools like Canva.
- Maintains professionalism and a positive service attitude at all times.
- Demonstrates integrity and strong values through consistent action.
- Strong cross-functional collaboration and communication skills.
- Proactive, reliable, and consistent.
- Ability to problem solve and work under pressure.
- Excellent organizational, attention to detail, and time management skills.
- Sharp listening skills and critical thinker.
- Excellent research skills.
- Results orientated and self-motivated.
- Ability to build relationships provide exceptional service attitude.
- Excellent people skills.
- Ability to manage unexpected challenges with a calm and professional demeanor.
- Results driven and possess exceptional problem-solving skills.
Skills
- Customer service
- Sales
- Hospitality
- Microsoft Office Suite
- Canva
- Communication
- Problem-solving
- Organization
- Attention to detail
- Time management
- Listening
- Critical thinking
- Research
- Relationship building
- Service attitude
- People skills
Location
- Fitness studio environment
Work Type
- Part-time
- Flexible schedule
- Weekends
- Holidays
Experience Level
- 0-1 year preferred
Education Level
- High school diploma or equivalent
About the Company
- AFG HoldCo is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and a true sense of belonging.
- We believe that bringing together individuals with different backgrounds, perspectives, and experiences strengthens our teams and drives better outcomes for our employees, members, and communities.
- We are dedicated to maintaining a work environment that is free from discrimination, harassment, and retaliation.
- AFG HoldCo is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
Equal Opportunity
- AFG HoldCo is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
- We comply with all laws and regulations enforced by the Equal Employment Opportunity Commission (EEOC) and other governing bodies in the locations where we operate.
- This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.