Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Dispatcher coordinates the daily scheduling and dispatching of Northeast Dock & Door technicians to ensure timely and responsive customer service. This role serves as a central communication point between customers, technicians, and various internal departments, managing changing priorities and ensuring all parties have necessary information.

Responsibilities

• Schedule and dispatch technicians for breakdowns, emergency service calls, preventive maintenance, and other service work.
• Prioritize service calls based on customer needs, urgency, technician availability, geography, and operational requirements.
• Adjust technician schedules as customer needs and priorities change throughout the day.
• Coordinate installation projects with Operations and field technicians.
• Open work orders and maintain accurate customer and service information.
• Process and maintain work order information in Company systems.
• Monitor Work in Progress and follow up on outstanding work and documentation.
• Process PM reports and route information requiring additional action.
• Communicate job requirements, schedules, and changes to technicians.
• Coordinate with Parts to help ensure technicians have what they need for scheduled work.
• Handle incoming customer calls and service requests.
• Confirm appointments and keep customers informed of scheduling changes and service status.
• Work closely with the Service Writer, Sales, Parts, Operations, and other NEDD employees to support customer needs.
• Help identify and resolve scheduling or workflow issues before they delay customer service.

Requirements

• Strong customer service and communication skills.
• Excellent organization and time management skills.
• Ability to manage multiple priorities and frequent interruptions.
• Confidence making decisions and adjusting priorities when schedules change.
• Ability to remain calm and professional when things don't go according to plan.
• Strong attention to detail and accuracy.
• Good problem solving and follow through skills.
• Ability to communicate effectively with both customers and technicians.
• Ability to work independently while collaborating with employees across multiple departments.
• Comfort working with computer-based scheduling, work order, and customer systems.
• One to three years of service department, dispatching, scheduling, customer service, or related experience.
• Experience in a service, industrial, construction, material handling, Dock & Door, or similar environment is a plus.

Skills

• Customer service
• Communication
• Organization
• Time management
• Prioritization
• Decision making
• Problem solving
• Attention to detail
• Computer systems operation

Location

• Northeast

Work Type

• Full Time
• Onsite

Experience Level

• 1-3 years

Education Level

• High school diploma or equivalent

Salary/Compensations

• $23.00 to $25.00 per Hour

Benefits

• Low cost medical, dental, and vision insurance
• 401(k) retirement plan with a 50% Company match on the first 5% contributed
• Paid vacation and sick time
• Paid Company holidays
• Company paid life insurance
• Disability insurance
• Company clothing allowance
• Wellness reimbursement program
• Employee referral program
• Opportunities for training, professional development, and career advancement
• Company events and celebrations
• Supportive, family-oriented work environment

About the Company

• Since 1954, Thompson & Johnson Equipment has built its reputation by investing in its employees, supporting its customers, and Delivering Our Promise every day.
• As a family-owned company, we believe our employees are our greatest asset. We are committed to providing a workplace where people are respected, supported, encouraged to grow, and given opportunities to build rewarding careers.
• Northeast Dock & Door (NEDD) is a division of Thompson & Johnson Equipment specializing in dock and door equipment, products, service, and solutions for commercial and industrial customers.

Equal Opportunity

• Thompson & Johnson Equipment Co., Inc. is proud to be an Equal Opportunity Employer.
• We are committed to creating a workplace where all employees are treated with dignity and respect and where employment decisions are based on qualifications, merit, and business needs.