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About the Role

Plan, adapt, and deliver marketing communication content across owned channels (Email, SMS, WhatsApp, Push). Collaborate with CRM, creative, and production partners to ensure high quality, on-brand assets are delivered on time and aligned with campaign and commercial priorities. Partner with the Content Coordinator across Owned Channels, ensuring consistent execution, clear prioritization, and efficient workflows.

Responsibilities

Oversee adaptation and delivery of globally initiated campaigns across owned channels (Email, SMS, WhatsApp, Push)
Plan and coordinate local tactical activations, including CRM-driven initiatives, ensuring timely asset production and channel readiness
Stay closely aligned to the local daily plan and CRM calendar to anticipate asset needs while adhering to global playbooks and formats
Provide day to day direction, prioritization, and quality oversight for content coordinators across owned channels
Ensure timelines, standards, and alignment are met, while driving efficient, scalable production processes for high-frequency owned channel delivery
Act as the primary contact for Oliver production agency on asset formats, delivery, and campaign materials for CRM content
Partner with CRM teams, production partners, and vendors to brief, track, and approve assets
Support segmented and personalized content delivery by ensuring correct asset versions and formats are available

Requirements

Degree in Marketing, Communication, or related field (or equivalent experience)
Highly structured, with ability to manage many parallel tasks
Strong linguistic skills
Proficiency in creative and office software tools
Fluent in English and at least one local language (in multi language Sales markets at least two local languages is preferred)
Minimum 3 years’ experience in content management, as well as copy editing and proofreading (preferably within fashion industry)
Experience managing content for media platforms

Location

New York Support Office

Work Type

On-site
Salary
Exempt

Experience Level

Minimum 3 years’ experience

Education Level

Degree in Marketing, Communication, or related field (or equivalent experience)

Salary/Compensations

120,320

Benefits

Health insurance
Wellness and family support programs
Company match 401k
Paid leave programs
Paid time off
Community day to serve your local community
Employee discount at H&M, & Other Stories, and COS

About the Company

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits