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About the Role

The Key Holder plays a critical role in delivering exceptional customer service and supporting daily store operations. This position is responsible for driving sales, maintaining visual standards, assisting with merchandising, and supporting opening and closing procedures. The ideal candidate is customer focused, organized, and confident leading the sales floor.

Responsibilities

• Build genuine relationships with customers and understand their needs
• Drive business by responding thoughtfully to customer wants and preferences
• Act in the best interest of the customer at all times
• Maintain strong product knowledge and confidently engage in suggestive selling
• Support daily floor supervision and assist in opening and closing the store
• Maintain a visually enticing store that is neat, clean, and well organized
• Assist with merchandising tasks including stocking, tagging, and restocking merchandise
• Receive and process transfer orders and RTVs
• Communicate effectively with the Store Manager and provide constructive feedback
• Respond to feedback and follow management direction
• Identify and report issues or concerns promptly
• Maintain a Professional phone presence when calling clients
• Participate in store and management meetings
• Complete assigned training lessons and quizzes
• Respond promptly to management emails while on shift
• Understand the surrounding retail landscape and competition
• Prioritize workload to maximize efficiency while protecting the customer experience
• Uphold Clare V. policies, procedures, and values
• Contribute to a healthy, respectful, and collaborative work environment

Requirements

• High School diploma or equivalent combination of education and experience
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts
• Ability to open and close the store independently
• Willingness and ability to travel to other stores within the region as needed
• Standing and walking for extended periods during scheduled shifts
• Frequent bending, reaching, stooping, and kneeling
• Climbing ladders or step stools to access merchandise and displays
• Lifting, carrying, pushing, and pulling merchandise and fixtures weighing up to 40lbs. including overhead lifting
• Repetitive use of hands and arms for handling products, operating POS systems, and visual merchandising

Skills

• 1+ years of retail experience preferred
• Strong verbal and written communication skills
• Ability to build rapport and communicate effectively with customers and team members
• Strong eye for fashion and visual presentation
• Proven ability to use selling techniques to achieve sales and repeat business
• Basic computer proficiency

Work Type

• Part Time

Experience Level

• 1+ years of retail experience preferred

Education Level

• High School diploma or equivalent combination of education and experience

Salary/Compensations

• $19.50 - $22/hour

Benefits

• Paid sick time
• 401(k) with company match
• Quarterly Gratis for product purchases
• Semi-Annual store credit
• Employee discounts

About the Company

• Founded in 2008 by Clare Vivier, Clare V. creates beautiful, chic, functional, and fun bags, accessories, clothing, and jewelry.
• We're committed to fostering a kind, collaborative workplace and building a business rooted in positive change.
• We love working with smart, talented people from diverse backgrounds.

Equal Opportunity

• Clare V. is committed to creating an inclusive environment for all employees and welcomes applicants from all backgrounds to apply.
• We believe that diverse perspectives make for stronger teams and better ideas.
• We’re proud to be an Equal Opportunity Employer and are committed to creating an inclusive, respectful workplace where everyone can thrive.
• In compliance with applicable federal, state, and local laws--including the California Fair Employment and Housing Act (FEHA)--we do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other protected characteristic.
• We are also committed to providing reasonable accommodation to applicants with disabilities. If you need support during the application process, please contact us at alysadearborn@clarev.com.