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About the Role

The Media Futures Group (MFG) is a dedicated media team for Google, comprising digital, offline, and integrated media experts focused on enhancing media's contribution to Google's business. We are a united, diverse team driven by curiosity, committed to pioneering solutions that surpass industry standards, drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.

Responsibilities

• Serve as the primary point of contact for clients, ensuring satisfaction throughout the campaign lifecycle.
• Support the wider team in delivering an exceptional client experience during every agency interaction.
• Ensure the team feels invested in, engaged with, cared for, and motivated to deliver their best work.
• Provide timely and actionable feedback to the team to aid in their development.
• Interrogate campaign work and client deliverables to ensure they exceed expectations.
• Maintain up-to-date campaign project plans using WPPMedia tools and technology.
• Maintain oversight of campaign and project status for internal huddles and client status meetings.
• Manage documentation and content within the best practice structure and conventions.
• Ensure deliverables and assets are managed and shared with relevant people.
• Support the lifecycle of campaigns, from brief interrogation to reporting, ensuring high standards.
• Leverage key internal and external stakeholder relationships to improve the campaign delivery process.
• Champion the use of automation and AI tools to find efficiencies in processes and deliverables.
• Lead by example, motivating and coaching juniors on the wider team.
• Foster an environment of transparency and open communication.

Requirements

• Develop and maintain a working-level understanding of Google Ads and the competitor landscape.
• Ability to adhere to and meet deadlines.
• Proven track record in managing client expectations.
• Proven problem-solving skills and ability to think outside of the box for creative solutions.
• Approach every situation with a solution-first mindset.
• Ability to work independently and collaborate in a team environment.
• Detail-oriented and responsive.
• Deadline-driven with strong quantitative reasoning skills.
• Individuals must have the right to work in the UK.

Skills

• Strong written and verbal communication skills
• Strong organizational skills
• Keen ability to prioritize and multi-task

Location

• UK

Work Type

• Hybrid

Experience Level

• Account Manager

Benefits

• Competitive medical insurance
• Group retirement plans
• Vision insurance
• Dental insurance
• Significant paid time off
• Preferential partner discounts
• Employee mental health awareness days

About the Company

• WPP is the trusted growth partner for the world’s leading brands, helping clients navigate change, capture opportunity, and deliver transformational growth.
• WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalization at scale.
• Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

Equal Opportunity

• WPP Media is an equal opportunity employer and considers applicants for all positions without regard to discrimination or regard to characteristics.
• We create an open environment built on trust and respect, where everyone feels they belong and has opportunities to progress.
• This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.