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About the Role

This role involves being the primary contact for planned and reactive maintenance of shutters and automatic gates within a portfolio of retail outlets. You will perform servicing and repairs, diagnose faults, and ensure work is completed to a high standard while representing the company professionally.

Responsibilities

• Carry out servicing and repairs of shutters and automatic gates safely and to an agreed standard.
• Achieve first-time fix to the required Service Level.
• Effectively diagnose and identify faults and failures with equipment and systems.
• Provide effective solutions and escalate issues when necessary.
• Sponsor and complete S&G surveys and technical reports.
• Ensure appropriate audits and checks are carried out in line with standards.
• Represent the company professionally, complying with dress code.
• Maintain the company vehicle in good condition.
• Be on call for emergencies and business-critical works.

Requirements

• Experience gained within Facilities Management or Retail.
• Ability to travel around various sites in and around North London.
• Enjoy working autonomously in a pressurised environment.
• Ability to prioritise a complex and demanding workload.
• Excellent written and verbal communications skills.
• Customer service driven.
• Significant experience ideally gained in a retail environment.
• Full UK driving licence.
• 17th or 18th Edition AMD3.
• CSCS Cards.
• IPAF & PASMA.

Skills

• Industrial shutter door engineering
• Maintenance of shutters and automatic gates
• Fault diagnosis and repair
• Technical reporting
• Customer service
• Roller shutters
• Roller grilles
• Fire shutters
• Sectional doors
• Fire curtains
• Hi Speed doors
• Folding doors
• Manual gates
• Automatic gates
• Dock Levellers
• Dock Shelters

Location

• North London

Work Type

• Full-time
• On call

Experience Level

• Experienced
• Depending on experience

Education Level

• 17th or 18th Edition AMD3
• CSCS Cards
• IPAF & PASMA

Salary/Compensations

• Up to £42,447

Benefits

• Up to 4% discretionary bonus scheme
• Door-to-door pay
• 25 days annual leave, plus bank holidays
• Company van and all equipment
• Call out premium incorporated into basic salary
• Matched contribution Pension scheme of 4.5% up to 6%
• Health Cash Plan & Life Assurance
• Cycle to Work Scheme
• Discounts, vouchers, and financial aid programs
• Refer a Friend reward scheme
• Funded Training Sponsorship Scheme
• Access to state-of-the-art training academy
• Industry leading Learning & Development opportunities

About the Company

• Arcus is passionate about individual development and offers industry-leading Learning & Development opportunities.
• Arcus has a National Training Academy in Stevenage with an in-house team of experienced technical trainers.
• Arcus focuses on upskilling and cross-skilling its mobile engineering team.
• Arcus invests significantly in safety and technical training for ongoing development.