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About the Role

Vantage is seeking a Customer Success Manager to join their growing team. This role serves as the primary point of contact for customers post-sale, guiding them through onboarding, training, and feedback solicitation. The position is technical and product-oriented, requiring the individual to act as a subject matter expert from a customer's perspective, working with growth-stage startups to enterprises.

Responsibilities

• Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
• Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
• Act as the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption.
• Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model.

Requirements

• 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
• Previous experience with FinOps Cloud Cost Management solutions.
• You have a bias for action and believe in continuous development, ambiguity is in your comfort zone.
• Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts.
• Strong emotional intelligence and the ability to empathize with customers.
• A kind person.

Skills

• FinOps Cloud Cost Management
• Monitoring and observability
• Cloud infrastructure (AWS, Azure, GCP, etc.)
• Data Visualization
• Financial product experience

Location

• New York City
• Remote

Work Type

• Remote-friendly

Experience Level

• 3+ years

About the Company

• Vantage is building a cloud cost transparency platform to help analyze, report, collaborate on, and optimize cloud infrastructure costs.
• The company is led by a CEO and CTO with prior experience at DigitalOcean.
• Vantage has approximately 60 employees and is based in New York City, with a remote-friendly culture.
• Current customers include Square, Circle CI, Metronome, Decagon, and Temporal.
• Vantage is well-capitalized and backed by investors including Andreessen Horowitz, Scale Ventures, Matthew Prince, Calvin French Owen, Ben and Moisey Uretsky, Stephanie and Nat Friedman, Julia Lipton, and Brianne Kimmel.

Equal Opportunity

• At this time Vantage is only setup to employ in the United States.