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About the Role

Envoy Air is seeking individuals to join their team and provide outstanding customer service within a stable, secure, and fast-growing airline environment. This role offers opportunities for career development and stimulation.

Responsibilities

• Provide efficient and friendly service to customers.
• Promote and sell air travel for American Eagle, American Airlines, and contracted carriers.
• Complete passenger arrangements including itineraries, fare computation, refunds, ticket issuance, and baggage checks.
• Escort passengers safely between the terminal and aircraft.
• Manage passenger reservations, stand-bys, luggage, and in-flight supplies.
• Determine flight close-out times and ensure accuracy of flight forms.
• Conduct agent observations and associate activities.
• Administer local training programs, manage scheduling, manpower, and ensure operational safety and consistency.
• Maintain supplies and inventory control logs.
• Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
• Assist management with administrative duties and act as a company representative.
• Work in environments with potential engine fumes, vehicle emissions, dust, and noise.
• Perform duties requiring standing, finger dexterity, typing, climbing, and descending stairs.
• Lift, carry, bend, and turn with items weighing up to 75 lbs.
• Operate a mobile mechanical jet-bridge to meet arriving aircraft.
• Utilize depth perception and peripheral vision for safe jet-bridge operation.
• Open and close aircraft cabin doors independently, involving pushing, pulling, reaching, bending, and twisting.

Requirements

• Minimum age of 18.
• High school diploma, GED, or international equivalent.
• Possess a valid, unexpired, and unsuspended state driver's license.
• Willing and able to work rotating shifts, including days, nights, overnights, holidays, weekends, and rotating days off.
• Flexible to work additional hours with short notice when operationally necessary.
• Able to carry, bend, lift, and turn with items weighing up to 75 lbs.
• Customer-focused, detail-oriented, and interested in the airline industry.
• Comfortable working with computers and able to learn new programs.
• Able to read, write, fluently speak, and understand English.
• Possess the legal right to work in the United States.
• Demonstrated ability to communicate verbally and in writing.
• Strong organizational, interpersonal, negotiation, and leadership skills preferred.
• Above average attendance preferred.
• Ability to read, write, fluently speak, and understand Spanish preferred (in some locations).
• One year of customer service experience preferred.
• Prior training and/or curriculum development experience preferred.
• Experience using Word and Excel preferred.

Skills

• Customer service
• Communication (verbal and written)
• Organizational skills
• Interpersonal skills
• Negotiation skills
• Leadership skills
• Computer proficiency
• Ability to learn new computer programs
• Spanish language proficiency (preferred in some locations)

Location

• Various locations (implied by Spanish language preference)

Work Type

• Full-time
• Rotating shifts

Experience Level

• One year of customer service experience preferred
• Prior training and/or curriculum development experience preferred
• Experience using Word and Excel preferred

Education Level

• High school diploma, GED, or international equivalent

Salary/Compensations

• $18.08 / HR

Benefits

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs
• Comprehensive health and life benefits (subject to location)

About the Company

• Envoy Air is a stable, secure, and fast-growing airline.
• Envoy Air is committed to providing outstanding service.
• Envoy Air is part of the American Airlines global network.

Equal Opportunity

• Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled