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About the Role

As a Claims Processor I, you will play a key role in delivering exceptional customer service by reviewing warranty claims, validating repair information, and providing peace of mind to contract holders and dealer partners. This position is a great opportunity to showcase your customer service, analytical, and problem-solving skills while contributing to a team dedicated to helping customers navigate the claims process with confidence. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Responsibilities

Answer a high volume of incoming calls and efficiently adjudicate warranty claims in accordance with company policies and procedures.
Collect and verify claim details, including part numbers, pricing information, and repair documentation from customers and technicians.
Utilize critical thinking and research skills to determine the validity and coverage of warranty claims.
Navigate company systems to accurately document customer interactions, claim information, and resolutions.
Place outbound calls and communicate with customers, dealerships, and technicians to gather additional information and ensure timely claim processing.
Maintain up-to-date knowledge of automotive warranty products, services, and industry developments.
Provide exceptional customer service that promotes confidence and satisfaction throughout the claims experience.

Requirements

Strong customer service and relationship-building skills.
Attention to detail and ability to maintain accuracy in a fast-paced environment.
Strong analytical thinking and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to prioritize multiple tasks, stay organized, and adapt to changing business needs.
Ability to thrive working both independently and as part of a collaborative team.
Positive, learning-oriented attitude and a willingness to embrace new challenges.
Experience in the insurance, financial services, automotive warranty, or casualty claims industry is strongly preferred.
Knowledge of Great Plains is considered an asset.
English proficiency required, as the role involves communicating with customers, technicians, dealerships, and business partners via phone, email, and written correspondence on a daily basis.
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Skills

Customer service
Analytical thinking
Problem-solving
Communication
Organization
Adaptability
Collaboration

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Entry Level

Education Level

High School Diploma or equivalent required

Benefits

Flexible Health, Dental and Vision insurance
401(k) + company match
PTO Plan
Employee and family assistance program
Ergonomic furniture program
Performance bonus

About the Company

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America.
iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities.
Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.
Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.
Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Equal Opportunity

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity.
We are continually building a team that is as diverse as the people and communities we serve.
By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!