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About the Role

The Senior Employee Relations Advisor will provide commercially focused, risk-assessed employee relations support to HR, line managers, and staff. This role involves direct case management for complex issues, policy review, and project participation, acting as a key advisor to HR Business Partners.

Responsibilities

• Provide ER case management advice as a subject matter expert on health and wellbeing, performance management, flexible working, disciplinary, and grievance matters.
• Support the Senior Manager, ER, with advisory on headcount management/restructure activity.
• Coach HR and line managers on complex ER matters, acting as a trusted advisor to resolve employee issues and build management capability.
• Review documentation including occupational health referrals, disciplinary investigations, and performance improvement plans.
• Apply a commercial mindset to advice, providing pragmatic solutions while ensuring an appropriate risk radar is applied to review potential challenges.
• Maintain a positive outlook when providing advice towards resolving scenarios.
• Handle sensitive data in line with internal information security standards and GDPR requirements.
• Direct case management on matters including complex formal disciplinary investigations, ill health and wellbeing consultations, and dispute resolution.
• Connect with other COE teams (Wellbeing, Health and Safety, Legal, Compensation and Benefits) to effectively case manage through to resolution.
• Produce high-quality documentation, including outcome letters, employee communications, and appeal documentation.
• Support the ongoing refresh of employment policies and toolkits, including research, consulting with COE teams, drafting, and supporting communications roll out.
• Deliver key HR/ER projects with the wider team, including case management process improvement, ER data insights capabilities, and ER related training.
• Identify wider areas for process and policy improvement to streamline the management of ER matters.
• Continue to develop a strong understanding of core ER policies and procedures, and associated employment laws.
• Attend regular external Employment Law events to ensure advice is up to date with current legislation and case law.
• Share learning across the HR team from individual case management/advisory activities and the external landscape.

Requirements

• Experience of multinational, fast-paced, progressive commercial organisations.
• Sound experience across other HR disciplines.
• Experience of working in a multi-cultural, diverse environment.
• ER experience demonstrated with proven direct complex case management and advisory/coaching support to HR colleagues, line managers, and staff.
• Strong up-to-date Employment Law knowledge.
• Excellent interpersonal, communication, and people management skills.
• Ability to remain calm under pressure and deal positively with people in difficult situations.
• Demonstrated experience of managing non-complex and complex ER cases from inception to satisfactory conclusion.
• Fast and effective relationship builder.
• Excellent attention to detail.
• Demonstrable experience of grasping issues quickly and delivering effective and efficient solutions.
• Ability to quickly develop organisational savvy, political navigation, and sensitivity.
• Ability to adopt a consultant ‘customer focus’ style to the role, partnering with managers, developing good relationships both within and external to the organisation.
• High level of personal credibility and ability to engage with the business and to exercise sound judgement.
• Well-organised and able to manage multiple projects/relationships.
• Self-starter and able to work autonomously (requiring minimal supervision).
• Demonstrable track record of delivering value-adding HR solutions.
• Familiar with relevant HR-oriented technologies and computer literate.
• Able to operate and work effectively with MS Office Suite:- Outlook, Word, Excel, PowerPoint, as well as standard ER systems of record.

Skills

• CIPD Qualified or equivalent work experience
• Strong up to date Employment Law knowledge
• Excellent interpersonal skills
• Excellent communication skills
• Excellent people management skills
• Ability to remain calm under pressure
• Ability to deal positively with people in difficult situations
• Fast and effective relationship building
• Excellent attention to detail
• Grasping issues quickly
• Delivering effective and efficient solutions
• Organisational savvy
• Political navigation
• Sensitivity
• Consultant ‘customer focus’ style
• Personal credibility
• Sound judgement
• Workday (desirable)
• MS Office Suite (Outlook, Word, Excel, PowerPoint)
• Standard ER systems of record

Location

• London, United Kingdom

Work Type

• 12-month fixed-term contract
• Full time
• Hybrid (4 days in office, 1 day WFH)

Experience Level

• Senior

Education Level

• CIPD Qualified or equivalent work experience

Benefits

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry
• Disney Discounts
• Excellent parental and guardian leave
• Employee Resource Groups (WOMEN @ Disney, Disney Mosaic, Disney PRIDE, ENABLED, TRUST)

About the Company

• The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Equal Opportunity

• The Walt Disney Company is an Equal Opportunity Employer.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.