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About the Role
Zendesk is seeking a Technical Sales Engineer (SE) to join their specialized engineering presales team. This role involves writing code, configuring complex API integrations, and building production-ready proof-of-concepts (POCs) to showcase advanced AI capabilities. It is designed for engineers who enjoy solving complex technical puzzles and translating technical possibilities into functional customer solutions.
Responsibilities
- Develop Proof-of-Concepts (POCs): Own the technical execution and delivery of customized product demonstrations, technical sandboxes, and tailored prototypes.
- Build and Maintain API Integrations: Use coding and scripting skills to connect Zendesk to client tech stacks, leveraging REST APIs, webhooks, middleware platforms, and modern cloud infrastructure.
- Own Technical Validation: Partner with account teams to handle deep-dive technical validations, Security/Architecture questionnaires, and developer-to-developer technical reviews.
- Scale Internal Tooling: Collaborate with senior specialists to build, maintain, and document reusable code snippets, demo accelerators, and automation templates.
- Continuous Technical Learning: Stay on the cutting edge of modern software trends, actively developing skills in Large Language Models (LLMs), prompt engineering, and autonomous agent frameworks.
Requirements
- Bachelor’s degree in Computer Science, Business Analytics, Economics, Statistics, or a related highly quantitative, technical discipline.
- 2 to 4 years of professional experience in a technical client-facing role (e.g., Solution Engineer, Sales Engineer, Technical Support Engineer, Implementation Consultant) or as a hands-on Software Developer.
- Hands-on experience or academic proficiency with modern programming languages and web technologies (e.g., JavaScript, Python, Node.js) and working with REST/SOAP APIs.
- A strong foundational interest in AI technologies, including prompt engineering, LLMs, and autonomous software workflows.
- Ability and willingness to travel about 30% annually.
Skills
- JavaScript
- Python
- Node.js
- REST APIs
- SOAP APIs
- Prompt engineering
- LLMs
- Autonomous agent frameworks
Location
- US
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
- 2 to 4 years
Education Level
- Bachelor's degree
Salary/Compensations
- $188,000.00-$282,000.00 OTE
Benefits
- Bonus
- Benefits
- Related incentives
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- We power billions of conversations with brands you know and love.
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- Our hybrid way of working enables us to purposefully come together in person to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.