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About the Role

Manage the day-to-day responsibilities and processes of the Paratransit team, providing training, support, and guidance. Ensure First Student is the industry leader in leveraging technology for operational efficiencies and customer satisfaction.

Responsibilities

• Manage the activities of the Paratransit team.
• Build and maintain a strong functional team through effective recruiting, training, coaching, team building, and succession planning.
• Prepare and participate in the preparation of staff development plans for each functional associate.
• Assess the skills and skill levels necessary to achieve work objectives.
• Conduct midyear and year-end performance appraisals, providing regular feedback.
• Assess field and customer needs ongoing, ensuring provision of tools for customer satisfaction, accurate payroll processing, and ad hoc analyses.
• Mentor team's procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
• Manage new hire onboarding, ensuring efficient rollout and understanding of team and company goals.
• Assign standards and deadlines to the team for projects or operational improvement efforts.

Requirements

• Prior management experience preferred.
• Project management skills preferred.
• Previous customer support experience preferred.
• Transportation logistics preferred.
• Very strong analytical skills required with proven ability to break complex problems into simple components.
• Demonstrated ability to effectively and enthusiastically lead change.
• Demonstrated ability to manage conflict.
• Excellent communication skills required.
• English proficiency required for training, safety communications, company policies, employment documents, and other job-related communications.

Skills

• Analytical skills
• Leadership
• Change management
• Conflict management
• Communication skills

Location

• Remote

Work Type

• Full-time

Experience Level

• Management experience preferred

Education Level

• 4-year degree or equivalent work experience

Salary/Compensations

• $86,000 - $95,000 based on experience

About the Company

• First Student is a family of over 60,000 employees dedicated to safely transporting over 5 million students and passengers daily.
• Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II.
• Our employees are at the forefront of safety and innovation, creating and implementing advanced training and technology in the transportation industry.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
• First is also committed to providing a drug-free workplace.
• First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.
• Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.