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About the Role

Toyota Canada Inc. (TCI) currently has an exciting opportunity for an Area Parts & Service Manager to join our Prairie regional office. This role communicates and processes information and policies between TCI and various Dealers and partners, acting as the face of the Toyota brand to the Dealer body.

Responsibilities

• Analyze, plan and assist Dealer management staff in Parts and Service business matters including operational analysis, staffing, and staff capability.
• Ensure Dealers implement and maintain key programs, including Toyota Service Management (TSM) and Total Quality Management (TQM).
• Liaise between the Parts Distribution Centre (PDC) and Dealerships on policy issues.
• Support the introduction and continuation of initiatives managed through diverse Fixed Operations departments.
• Lead Dealer management staff in focusing on long term Service Retention plans and explore areas of opportunity to increase capacity/maximize opportunities for success.
• Monitor objectives and achievement of Service and Accessory Parts sales.
• Develop Dealer processes for building Parts sales within the Service department.
• Assist Dealer departments in developing Marketing plans to increase Accessory visibility.
• Help design pay plan, processes, and training to maximize Accessory sales.
• Assist Dealers in developing and maintaining an effective After-Sales Marketing strategy.
• Conduct U.I.O. analysis to determine market potential and related Sales and Retention targets.
• Ensure effective use of Marketing and merchandising programs.
• Utilize event Marketing such as service clinics and second delivery nights.
• Ensure adequate Customer follow-up and Retention systems are in place and properly utilized.
• Promote vehicle customization and Accessory sales (ADM).
• Monitor Dealer receivables to ensure claim administration is current.
• Administer warranty labour rate applications to ensure reimbursement rates are current.
• Enlist the assistance of and support the Field Warranty consultant to address claim administration problems and training needs.
• Encourage the sale of ECP as a Customer satisfaction and Retention Tool.
• Identify Customer Satisfaction issues resulting from Dealer Process, policies, facility, and staffing.
• Monitor housekeeping activities and the use of corporate image materials during Dealer contacts.
• Ensure After-Sales facilities and personnel portray a professional image as identified by the Dealer Image and Operating Standards.
• Ensure Dealerships attend technical training and meet the TECSMART training standard.
• Maintain TCI/Dealership training records.
• Encourage the regular submission of technical reports (Dealer product reports).
• Ensure Dealer service equipment meets TCI standards and overall Dealer technical capability meets TCI standards.

Requirements

• University Degree and/or College Diploma in business or an automotive related discipline.
• 5 plus years’ experience in retail automotive Service operations.
• Leadership, relationship-building and negotiation abilities.
• Self-starter with excellent organizational and time management abilities.
• Proven analytical and problem-solving skills.
• Strong presentation skills including the ability to influence large groups of people.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office Applications, specifically Excel.
• Proven ability to initiate & improve work processes to increase efficiencies.
• Ability to work extended hours and travel.
• Must hold a valid Class 5 Driver’s License.

Skills

• Microsoft Office Applications
• Excel
• Leadership
• Relationship-building
• Negotiation
• Organizational skills
• Time management
• Analytical skills
• Problem-solving skills
• Presentation skills
• Communication skills (oral and written)

Location

• Calgary, AB

Work Type

• Hybrid
• Full-time

Experience Level

• 5 plus years’ experience in retail automotive Service operations
• Related experience at the automotive wholesale level is considered an asset

Education Level

• University Degree
• College Diploma

Salary/Compensations

• $92,700 - $121,700

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Company demo vehicle
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program
• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs
• Summer Hours – condensed work week during the summer

About the Company

• Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles.
• Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax.
• Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver.
• TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
• A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

Equal Opportunity

• We embrace diverse perspectives and value unique human experiences.
• We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
• Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.
• Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.
• Please note TCI may use AI-powered tools to assist us with initial screening and assessment.
• Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.