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About the Role

Oversee and manage Workers’ Compensation claims & appeals related to employee occupational injury and illness. Ensure employees are supported throughout their absence, applying consistent practices to facilitate recovery and return to safe employment.

Responsibilities

• Review, investigate, and validate new occupational injury/illness claims and report to the appropriate provincial WCB within regulated timelines.
• Manage assigned workers’ compensation claims from onset to closure, including cost analysis and oversight.
• Champion stay-at-work options to mitigate claim costs and reduce lost time days.
• Communicate regularly with employees, managers, and WCB to progress claims, monitor treatment plans, and determine return-to-work opportunities.
• Develop action plans for managing each claim, including communication touchpoints and follow-ups.
• Challenge claims using WCB policies and legislation based on concerns about validity, status, and/or duration.
• Initiate and represent Air Canada in secondary reviews, reconsideration reviews, appeals, and medical arbitration.
• Analyze, mitigate, and challenge claim costs where necessary.
• Initiate and support the reversal of erroneous claim costs.
• Manage claims ethically and in strict adherence to all privacy laws, policies, and agreements.
• Provide necessary information to workers’ compensation boards and/or disability insurance providers for informed decision-making.
• Collaborate with Air Canada departments, insurance providers, and workers’ compensation boards to orchestrate early and safe return to work.
• Provide subject matter expertise on WCB operational policy and legislation.
• Maintain an orderly claims portfolio with accurate data, up-to-date files, and caseload reports.
• Apply Duty to Accommodate expertise in return-to-work planning.
• Gather and evaluate standard medical guidelines and current medical restrictions.
• Collaborate with RTW Advisor and stakeholders to support early return-to-work opportunities and strategies.
• Identify, solve, and manage non-medical barriers.
• Prioritize stay-at-work opportunities by working closely with stakeholders to remove return-to-work barriers.
• Provide support and education on Air Canada Workers’ Compensation practices.

Requirements

• Minimum of three (3) years direct disability case management experience with a workers’ compensation board or handling of workers’ compensation claims.
• Strong analytical and critical decision-making skills.
• Mature initiative-taker with ability to work with minimum supervision.
• Excellent oral and written communication skills.
• Ability to build and sustain meaningful relationships with internal and external partners.
• Strong focus, task-oriented, non-judgmental, and understand clear boundaries/scope of practice.
• Demonstrated ability to motivate others.
• High level of computer skills, including keyboarding, navigation, data entry, and experience with Microsoft Office products.
• Experience using a HRIS and claim management systems.
• Working knowledge of relevant policies, legislations, and principles related to workers' compensation and accommodations.
• Candidates must be eligible to work in the country of interest and responsible for obtaining any required work permits, visas, or other authorizations.
• Candidates will need to provide proof of their eligibility to work in the country of interest prior to their start date.

Skills

• Workers Compensation Claims Management
• Return to Work Planning
• Duty to Accommodate
• Microsoft Office Suite
• HRIS systems
• Claim management systems
• Bilingual (English and French)

Location

• Canada

Work Type

• Full-time

Experience Level

• Minimum of three (3) years direct disability case management experience

Education Level

• Post-secondary degree or diploma in Human Resources, Occupational Health, Kinesiology, Nursing, Social Science, Social Work, Business Administration or another related academic program.
• Alternatively, a combination of education and work experience that is equivalent in terms of relevance and rigor may also be considered.
• National Institute of Disability Management and Research (NIDMAR) Certification is considered an asset

About the Company

• Air Canada is an iconic Canadian symbol, recently ranked the best Airline in North America.
• We aim to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Equal Opportunity

• Air Canada is strongly committed to Diversity and Inclusion.
• As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.