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About the Role

Doctors Without Borders/Médecins Sans Frontières (MSF) Canada is seeking a Direct Response and Community Giving Manager to lead offline direct response fundraising channels, including direct mail, face-to-face, and tele-fundraising. This role oversees third-party events and peer-to-peer fundraising, managing relationships with agencies and a team to achieve strategic fundraising goals. The position supports MSF Canada's mission driven by humanitarian principles of impartiality, neutrality, and independence.

Responsibilities

Manage and implement strategies for direct mail, face-to-face, and tele-fundraising campaigns.
Oversee the community giving portfolio, including third-party events and peer-to-peer fundraising.
Lead a team of 3 direct reports to implement workplans and achieve goals in a high-performance, collaborative environment.
Provide creative guidance, project management, and support for campaign delivery.
Manage fundraising suppliers and agencies to achieve strategic objectives.
Collaborate on integrated campaigns, identifying opportunities for offline channels.
Ensure fundraising activities adhere to MSF Canada's brand guidelines and industry best practices.
Oversee implementation for campaigns within the portfolio, ensuring alignment with annual strategy.
Plan and monitor budgets and results with agencies to maximize income.
Ensure vendors are aware of key performance measurements and actively contribute to targets.
Provide timely training, messaging, and updates to agencies.
Actively monitor and manage the quality of communications and fundraising.
Support the Mass Marketing and Philanthropy teams with projects and campaigns.
Stay current with research, fundraising trends, and developments in the sector.
Test new channels, content, and messaging to ensure optimal mix.

Requirements

Professional experience in offline direct response fundraising (direct mail, face-to-face canvassing, tele-fundraising, and/or community giving).
Experience managing fundraising agency partnerships.
Demonstrated progressive experience in people management roles with cross-functional teams.
Ability to develop team members.
Understanding and experience in managing large, complex budgets.
Excellent communications and presentation skills with attention to detail.
Demonstrated computer skills with experience in Microsoft Office applications.
Must be legally entitled to work in Canada.
Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

Skills

Direct Response Fundraising strategy, execution, and analysis
Advanced knowledge of direct mail, face-to-face canvassing, telemarketing, and third-party event/peer-to-peer campaign strategies, development, implementation, and best practice
Fundraising Agency Management
Strong project management skills
Ability to turn complex projects into clear and manageable workplans, timelines, and deliverables
Analytics skills
Ability to oversee technical contracts and ensure brand adherence/fundraising best practice
People Management and Leadership
Exceptional interpersonal and communication skills
Working with multiple stakeholders
Proficient in English
Strong copy-editing skills
Proficiency in French (asset)

Location

Toronto

Work Type

Hybrid model: a minimum 40% presence in an MSF Canada office per week.
Regular hours Monday to Friday (9 a.m.–5 p.m., core hours 10 a.m.–3 p.m.); occasional evenings or weekends.
Permanent
100% (37.5 hours/week)

Experience Level

People Leader

Education Level

Education or training in fundraising, direct marketing or a related field or a combination of relevant experience and training

Salary/Compensations

Level 16, step 1 on the MSF Canada Salary Grid $87,850. (non-negotiable)

Benefits

Comprehensive group insurance (health, dental, life, AD&D, prescriptions, etc.)
5% RRSP contribution (no matching required)
4 weeks’ vacation annually
Health Spending Accounts
Flexible work hours
Annual Professional Development budget
Employee & Family Assistance Program (EFAP)

About the Company

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality.
We go where people’s medical needs are greatest.
These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.
MSF Canada’s Fundraising Department is responsible for raising private funding, predominantly from individuals, by integrated direct response campaigns, major gifts, and legacy and planned giving vehicles to support our operations in the field and our activities in Canada.
The department now generates over $100 million annually and has an ambitious plan to grow as part of the 2025-2028 strategic plan.
Fundraising team members are in Toronto and Montreal and work in collaboration with suppliers and vendors across Canada.
Our values: Our work is guided by the humanitarian principles of impartiality, neutrality, and independence, rooted in universal medical ethics.
We bring these principles to life through the way we treat each other, work, and relate to the global MSF movement: Respect, Integrity, Inclusion – fostering a workplace grounded in equity and belonging; Discovery, Learning, Boldness – embracing curiosity, innovation, and courageous action; Impact, Transformation, Shared Responsibility – driving meaningful change and collective accountability.
These values shape our culture and guide everything we do to uphold MSF’s social mission.

Equal Opportunity

We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by: Summarizing recruiter or hiring manager notes, and Conducting limited keyword searches for specific job‑related criteria. However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries.
MSF is committed to preventing abuse, inappropriate behavior, lack of integrity and financial misconduct in its work and care spaces. MSF expects all staff to share this commitment and promote an environment where abuse and misconduct is not tolerated.
Any questions or concerns regarding accommodation and accessibility may be addressed to Human Resources.