Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Texas Sports Academy is seeking an IT Support Specialist in Austin, TX, to support the IT Operations Manager with daily IT operations. This in-person role is ideal for a new graduate looking to begin a career in IT support.
Responsibilities
- Partner with the IT Operations Manager on daily tasks.
- Assist with imaging and preparing MacBook Neos for deployment.
- Install standard software, apply MDM profiles, and configure user accounts.
- Enforce security settings on devices.
- Receive inbound shipments, log serial numbers, and maintain inventory.
- Pack and ship laptops to schools, coaches, and staff.
- Process returned, damaged, or end-of-life devices.
- Wipe and reimage devices for redeployment.
- Retire devices that have reached end of life.
- Serve as the first point of contact for student and staff device issues.
- Resolve user issues directly or escalate to the IT Operations Manager.
- Maintain accurate device tracking, ticket notes, and internal documentation.
Requirements
- Hands-on IT support exposure through internships, help desk work, campus IT roles, coursework, or personal projects.
- Working experience with macOS deployment and management.
- Comfort supporting iOS or comparable mobile devices.
- Hands-on experience with Apple Business Manager, Jamf, Kandji, Mosyle, or a comparable platform.
- Comfort with receiving shipments, lifting boxes, organizing inventory, and preparing packages.
- Ability to communicate clearly and patiently with students and parents.
- Consistent, accurate record-keeping.
- Familiarity with AI tools such as Perplexity Computer is a plus.
- Prior experience supporting student device programs, including deployments of 100 or more devices is a plus.
- Exposure to scripting or automation tools is a plus.
- CompTIA A+, Apple Certified Support Professional, or comparable certifications are a plus.
Skills
- macOS deployment and management
- iOS or comparable mobile device support
- MDM platform experience
- Customer service
- Attention to detail
- AI tools
- Scripting or automation tools
- CompTIA A+
- Apple Certified Support Professional
Location
- Austin, TX
- 600 Congress Ave. Austin Tx.
Work Type
- In-person
- Full-time
Experience Level
- New grad
- Entry-level
Salary/Compensations
- $25/hour
About the Company
- Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development.
- Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools.
- This frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.