Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As Front of House, you will be the face of the studio and the first point of contact for all guests. You will play a vital role in delivering an exceptional, consistent, and welcoming experience across every interaction. You will support day-to-day operations, guest communications, and studio presentation, ensuring the space runs smoothly and reflects the brand’s premium standards at all times.

Responsibilities

• Deliver an exceptional guest experience across all communication channels, including face-to-face interactions, phone, email, SMS, website enquiries and social media.
• Manage and respond to inbound communications, including DMs, membership queries, support requests and general enquiries, ensuring timely follow-up and accurate logging.
• Support guests with bookings, class information, studio policies and general navigation of services.
• Liaise with the wider team to resolve guest requests efficiently, including scheduling issues, lost property and operational support queries.
• Assist guests in understanding services, offerings and how to get the most out of their experience.
• Work closely with the marketing team to stay informed on campaigns, events and new offerings.
• Monitor and respond to guest feedback across in-studio and online platforms.
• Support opening and closing procedures for the studio.
• Maintain a clean, organised and welcoming environment at all times.

Requirements

• A strong interest in health, fitness, wellness and lifestyle experiences.
• Excellent interpersonal and communication skills, both verbal and written.
• Previous experience in a customer-facing role (hospitality, retail, wellness or similar preferred).
• A proactive, solutions-focused mindset with strong attention to detail.
• Emotional intelligence and the ability to remain calm under pressure.
• A naturally service-led attitude with a desire to create exceptional guest experiences.
• Flexibility to work shift patterns, including weekends.
• Good computer literacy and confidence using digital systems.

Skills

• Customer service
• Communication
• Interpersonal skills
• Computer literacy

Location

• Sloane Square

Work Type

• Part-time
• Weekend shifts

Experience Level

• Entry level

Salary/Compensations

• £15.30/hour

About the Company

• A new luxury wellness destination is launching in Central London, designed to integrate fitness, recovery, therapy and holistic wellbeing within an intentionally curated environment.
• Every detail of the experience has been thoughtfully considered — from service and communication to the physical space itself — to create a welcoming, restorative and elevated guest journey.
• This is a pre-launch concept with ambitious plans for growth, offering a unique opportunity to join at the earliest stage and help shape the culture, service standards and guest experience from day one.